Job Details
Overview:
You re an excellent communicator, comfortable interacting with all levels of employees, management, and third-party vendors. You are detail-focused, have impeccable judgment. You always lead with "yes" but are comfortable saying no to requests that don t fit team / company goals. You re sensitive to employees needs and the needs of the company and your team. You know that providing excellent customer service might mean dropping everything to sort out an unexpected problem, but that s OK; last-minute requests don t faze you!
Responsibilities
Liaise with vendors, building managers and landlords as needed
Maintains awareness of the workspace and submits janitorial and maintenance work orders as needed, communicating with appropriate partners to address issues
Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request
Conducts guest registration through visitor management software
Assists with light duty activities such as adjusting monitor arms, tightening screws on chairs, etc.
Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested
Follows security and emergency procedures as defined for the property, and responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures
Assist the Food & Beverage program, including placing and stocking orders as necessary
Coordinate all in-office events for employees and provide building tours for new employees
Process invoices while working cross functionally with Accounts Payable, and report any missing/delayed shipment payments to the Senior Workplace Specialist/Manager
Maintain Workplace Experience master documents, spreadsheets, calendars and floor plans
Comfortable meeting and engaging with new people with a warm and engaging demeanor, ability to assess circumstances, empathize and offer help
Intermediate skills with Google Suite. Comfortable with and embracing of new technologies and digital tools; such as apps, databases, financial management, work order management, social networking, cloud technologies, communications and handheld mobile technologies and applications
Requirements:
Minimum of 3 years experience in a fast-paced administrative role
Ability to consistently deliver a high level of customer service
Strong communication skills across employees at all levels within the organization
Demonstrated ability to handle multiple tasks with little or no supervision
Ability to triage and create sensible prioritization in order to continue to be effective
Positive attitude; grace under pressure
Compensation:
$27.59/hr (W2/Non-Exempt)