Job Details
** Customer Service Representative**
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New Access WMs education benefit, Your Tomorrow, and see whats possible. Benefits-eligible team members can receive 100% tuition coverage for 135+ fully funded programs including bachelors degrees, high school completion, college prep, professional certificates and more. Plus WM will contribute toward 40+ masters programs! Even better, all required books and out-of-pocket fees for education programs are 100% reimbursable. **Dont forget, Your Tomorrow is also available for dependents.** WM will pay 100% of the tuition for children ages 18 to 26 and spouses of benefits-eligible team members for more than 35 in-demand programs from high-quality schools and universities including undergraduate degrees, short-form technology and business certificate programs and high school completion. Students only pay for books. ***The Opportunity***
As a Customer Service Representative, you will manage a high volume of incoming calls from customers while navigating multiple systems to aid in answering questions and resolving issues. We are a People First organization, with a mission of putting our customers at the center of everything we do. * Ability to quickly assess information and make decisions
* Ability to effectively multi-task and quickly navigate multiple systems
* Excellent verbal, written and keyboarding skills
* Proficient with Microsoft Office programs (Outlook, Word)
* High school diploma or GED
* Ability to complete a mandatory 6-week paid training
* Customer service experience is a plus