Job Details
Company Description
Stay Alert Safety Services/AWP Safety is North America s leading traffic control specialist. Our team of 9,500 professionals helps secure 4,000 work zones every day ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Super Bowl and Boston Marathon.
Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.
Job Description
Seeking an experienced Operations Manager to join the growing team in Columbia SC! This role will actively contribute to the day-to-day branch operations and business expansion! This is a hands-on role requiring contact with vendors, customers, operations, field locations, and corporate departments. We are looking for someone with experience in temporary traffic control services, utility, and/or the construction industry to coordinate and supervise the overall delivery of quality field operations by service personnel. Their primary task is to ensure that our employees, equipment, and materials operating safely and efficiently to maximize productivity.
- Responsible for the implementation, coordination, and management of field operations in accordance with the Branch Managers goals and initiatives
- Assist in the establishment and development of retail sales at current locations including sales goals, forecasts, and marketing strategies.
- Oversee the implementation of policy and strategic plans.
- Drive the company to focus on safety for employees and customers and conduct regular safety meetings in accordance with the company Safety and Illness Prevention Program.
- Manage deployment of Traffic Control Technician teams across multiple job sites.
- Oversee and coordinate all active and pending jobs/projects, ensuring material, equipment, and resources are available when needed.
- Formulate and monitor key cost efficiency and revenue metrics and keep Branch Manager apprised of challenges and successes.
- Share a superior understanding of the company s products and services, as well as national and local traffic control rules and regulations; actively participate in the estimating process. Know and understand the effects of unit pricing on projects.
- Coach and develop staff to increase key cost efficiencies, revenue, and gross margin.
- Review and provide regular, balanced feedback to staff regarding the safety of our field operations, provide both subjective and objective based developmental training to field personal to assist in development.
- Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.
- Coach staff to build strong relationships with existing customer base to maintain and grow the business.
Qualifications
- 5+ years of experience in an operations role, successfully managing people and processes.
- Strong customer service mentality and proven record of customer service success.
- Record of developing strong relationships with customers and employees; motivating positive outcomes.
- Record of driving growth resulting in increased revenues.
- Strong leadership, communication, and coaching skills; with ability to communicate and execute new business initiatives and processes while maintaining customer and employee trust and commitment.
- Strategic, creative, and tactical thinking ability to enable the growth of markets.
- Prior experience preferred in Traffic Control Services or Utility or Construction Industry; local experience preferred.
- High sense of urgency, energy, and entrepreneurial-minded.
- Majority of time will be in an office setting- 80% office and 20% out in the field.
- Position may lift or carry objects up to forty pounds.
Additional information
WHAT WILL YOU GET:
- Competitive pay! Earn up to $70-90k+ AIP depending on experience.
- Company vehicle and gas card! *
- 401(k) for all team members after 90 days of employment.
*Company vehicle for work related purposes only
All your information will be kept confidential according to EEO guidelines.
Stay Alert Safety Services/AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.