Job Details
Job Description: We are seeking a motivated and detail-oriented individual to join our team as a Customer Service Representative/Property Manager. In this role, you will play a crucial part in managing HOA-related tasks, ensuring smooth communication between residents, HOAs, and internal departments.
Responsibilities:
- Initiate and manage the application and approval process for new residents within HOA-managed properties promptly.
- Monitor and follow up on HOA turnaround times for application decisions, ensuring timely communication with residents.
- Notify relevant parties (e.g., LEA and/or LES) upon HOA approval of applications.
- Handle registration and approval processes for lease renewals according to HOA timelines.
- Complete registration and submission tasks within specified timelines for properties with simpler HOA requirements.
- Provide secondary support to the Customer Service Representative Field Services (CSR-FS) in preparing Architectural Review Committee (ARC) forms.
- Upload completed ARC forms to the respective Violation record and inform the Property Compliance Coordinator (PCC) for submission to the HOA.
- Communicate with residents to obtain necessary documentation, such as photos, for resolving violations.
- Document all communication attempts, successful contacts, and progress in accordance with company procedures.
- Maintain ongoing communication with the Property Compliance team to ensure effective resolution of violations.
Requirements:
- Previous experience in customer service, property management, or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks and manage time efficiently.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Familiarity with HOA management processes and regulations is a plus.