Job Details
**Job Title**
Remote Customer Service Associate**Job Purpose**
Remote Customer Service Associate
**Offered Schedules**
Varying schedules with start times of 8:00am to 12:30pm with most needs in hours below:
* **11:30am-8:00pm est (Monday-Friday)**
* **12:30pm - 9:00pm est (Monday - Friday)**
**$1,000 Progression Bonus!**
* Ask you recruiter for details
**Who we are:**
**Our PEOPLE** are caring, friendly and want you to succeed
We have a great **CULTURE**, in a team environment that is fun, encouraging and engaging
We take **PRIDE** in what we do
Come and join one of our many **Employee Resource Groups (ERGs)** which are voluntary networks designed to unite associates across the company who share a common background, identity, characteristic, affiliation, or life experience.
**Who we want:**
If you answered yes, we want to work with you!
* You will receive inbound calls from our Bank Clients cardholders, answering questions, while driving issues to resolution to the clients satisfaction.
* We want our clients to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution.
* Use your great verbal and written communication skills to provide excellent service to our clients.
**What youll get:**
* A career with great growth opportunities and leadership development programs to help you achieve your goals.
* Competitive pay
* Benefits on day one including medical dental and vision.
* Tuition reimbursement
* Shift differentials for those working 2nd or 3rd shift
* If you are taking Spanish Bilingual calls, you will get a premium for that on top of your hourly rate
* A lucrative Referral Program with immediate payouts get paid to work with your friends and family!
**Things to know:**
Pay Rate: $16.50 with shift differential for 2nd shift
Start Date: April 4, 2022
Training will be held Monday thru Friday, from **12:30pm-9pm**. The above production schedule will begin after training.
* Holidays worked will be paid at the premium rate of double time and a half
* 1 hours of Mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week.
* Your recruiter will discuss expectations with you in further detail
**Basic requirements for consideration:**
* High School diploma or GED
* Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality)
* Quiet and secure working environment free from background noise
* Familiarity with computers and internet navigation
* Internet speed requirements
+ To test internet speed, visit and click GO - results will display at the top of the page
+ Ping less than 50 ms
+ Download greater than 12.0 Mbps
+ Upload greater than 2.0 Mbps
**Preferred qualifications:**
* Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution
* Strong work tenure with previous roles lasting a year or more
**Pre-employment background, credit, and drug test are required.** **This is a remote role, but may not be performed in the following states: California, Colorado, Connecticut, Illinois, Massachusetts, New York, Oregon, Rhode Island, Vermont Washington D.C or Washington**
***We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.***
This role is not eligible to be performed in Colorado.
Thank you for considering employment with Fiserv. Please:
* Apply using your legal name
* Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Companys policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.
In order to protect our Fiserv community, Fiserv requires all newly hired employees to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
location39 LocationslocationRemote, Arizonalocation15 Locations