Job Details
**Location**
Added - 02/11/22 Customer Service Rep II Others Heredia, Heredia | Contract **Related Others Jobs**
Heredia, Heredia Heredia Heredia Heredia, Heredia Heredia, Heredia **Job Description**
**Were looking for a Customer Service Rep II**
What your role will be like The company is looking for high energy, customer- oriented individuals to support VMwares own sales channel on VMwares different programs. The Specialist will be the first point of contact for VMwares sales teams supporting Velocloud, SBU and other key products. The specialist will communicate with the requester by CRM, email, or phone. To resolve issues and queries, the specialist will coordinate with the relevant cross functional teams to provide expedite and provide resolution. The successful candidate will be professional, friendly, and responsive to customers needs with an emphasis of problem solving and accountability.
* Respond to emails from internal customers as example: sales teams by providing a positive experience in all interactions.
* Follow up on any open issues to resolve internal requests quickly.
* Support email inquiries of internal customers regarding end-to-end sales process.
* Perform outbound calls when required.
* Summarize call, chat and email volumes to management.
* Provide feedback on process, top inquiries, system issues to management.
* Escalate inquiries/technical issues to the subject matter expert. Obtain management support to resolve open issues as required.
* Work closely with other specialists in other regions and share info.
* Attend & organize meetings with stakeholders.
* University Bachelors degree (or advanced student)
* Advanced English level C1
* Experience in customer service or any customer facing environment an advantage.
* Excellent communication skills in English, both written and verbal, additional languages an advantage
* Quick learner and be able to comprehend interdependency of multiple programs/processes
* Ability to stay calm, cool, and collected when dealing with difficult situations.
* Exceptional organizational and problem-solving skills; keen attention to detail.
* Strong team player but willing to speak up and share ideas.
* Ability to identify root cause of an issue/inquiry and offer solutions.
* Self-motivated in a cross-functional, fast-paced and dynamic & uncertain environment
* Hands on experience with PRM systems, Sales Force experience preferred.
* Proficient with MS Office Suite
* Sense of urgency & ownership when managing different situations and/or cases.