Job Details
** Claims Team Leader - First Notice of Loss**
**Job Category****:** Claims **Requisition Number****:** CLAIM01642 Showing 1 location **Job Details**
**Description**
We are a company of driven, enthusiastic and determined people. We celebrate achievement and success. We foster innovation, determination and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make on a daily basis. At GAINSCO, It is our people that set us apart.
If you are looking for a place where you can make a difference, perceive how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you.
By joining GAINSCO, you become part of a dynamic and growing organization that has been recognized as a in both our Dallas and Miami offices.
GAINSCOs work environment rewards engaged individuals who have a desire to contribute and succeed. Thats because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a champion with GAINSCO.
* Maintains quality service by assuring prompt and accurate handling of claims phone calls; addressing escalated complaints; ensures that all necessary information is collected and provided to claims adjusters.
* Accomplishes staff (Fast Lane Claims Representative) job results by coaching, counseling, and disciplining employees; planning, monitoring, appraising job results, recruiting, selecting, orienting, and training employees.
* Maintains claims support operations by recruiting, selecting, orienting, and training employees and by participating in other ad-hoc claims activities.
Education:
* Bachelors degree or higher
Experience:
* Previous experience in a Claims and/or Customer Service environment is required; prior supervisory experience is preferred. Insurance background preferred; non-standard auto insurance experience is a plus
Other skills and abilities:
* Excellent Customer Service Skills
* Excellent verbal and written communications skills
* Ability to manage own time while prioritizing multiple tasks
* Ability to remain calm when dealing with difficult customers
* Ability to learn and utilize computer systems and other technologies
* Ability to gather and analyze information in order to evaluate results and choose the best solution to the problem.
**Required behaviors for all positions:**
* Communicate with co-workers, management, customers, vendors, and others in a courteous and professional manner
* Conform with and abide by all Company codes, regulations, policies, values, work procedures and instructions
* Competitive salary based on experience
* Excellent benefits package: medical & dental (Basic plan FREE), vision insurance, life insurance, short term and long term disability insurance
* Parental Leave Policy
* 401K + Company Match
* Paid Vacation + Sick days + Floating Holidays + Company determined Holidays
All offers are contingent upon a background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.
*GAINSCO is an Equal Employment Opportunity Employer*
**Travel Required**
No . **Qualifications**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**