Job Details
Position Overview: Responsible for assisting in and supporting the day to day operations of Open Systems Healthcare by providing general support to areas including but not limited to; sales, payroll, human resources, recruiting, payroll, marketing, support for the clinical team.
Essential Job Functions:
- Conduct Emergency Preparedness Plan phone calls to caregivers and clients when the EPP is implemented
- Conduct shift confirmation phone calls weekly to confirm caregivers for weekend and holiday shifts
- Confirm caregivers appointments for orientations
- Assist Human Resources with completing credential calls/emails weekly
- Assists in weekly payroll process; including but not limited to
- Review and remedy call dashboard/EVV related prebilling issues compliantly and accurately
- Review completion of care plan for accuracy and alignment with care plan
- Communicate and collaborate with client and caregiver to address missed tasks, missed calls
- Address EVV setup issues with office staff/OSH Rep
- Review over authorizations and discrepancies with schedule
- Escalate over authorizations and discrepancies with schedule to appropriate OSH representatives
- Escalate conflicts, grievances, incidents, etc. to appropriate OSH representatives
- Ensures documentation compliance with local, state, and federal regulations as well as Agency policy
- Ensures employees are properly paid for travel time, orientation, in-services, etc. according to federal, state, and local law
- Assist with quarterly customer service surveys and document results according to company policy. Complete by the last day of every third month
- Complete follow up calls for investigations/grievances/incidents, within 24 hours of receiving the call, to collect all necessary facts
- Complete PHO forms with both consumer and caregiver during the first shift. Complete PHO follow up within 3 days of the original PHO
- Initiate retraining of EVV training for caregivers when designated by office staff
- Performs all other duties as required and assigned by OSH representative
- Follows Open Systems Healthcare's Policies and Procedures
- Follows Federal, State and local rules and regulations pertaining to home care services
Requirements
Required Qualifications:
- High School diploma or GED equivalency, preferred
- Basic understanding of Microsoft Office
- Evidence of Tuberculosis screening that meets CDC guidelines
- Must have a reliable form of transportation
Preferred Competencies:
- Able to work in a fast paced work environment
- Ability to effectively communicate externally as well as internally with all levels of the organization
- Focus on Consumer Needs: Anticipate, understand, and respond appropriately to the needs of internal and external customers to meet or exceed their expectations within the organizational parameters
- Ability to handle confidential information in compliance with HIPAA
- Ability to handle sensitive information in a calm and professional manner
- Ability to lead change and innovation
- Ability to manage multiple tasks on a daily basis and manage time efficiently
- Public relations ability, interpersonal skills and professional telephone manner
Work Environment and Physical Demands:
- This role functions primarily in a home office environment and has regular contact and use of laptop, monitors, printers
- The employee is occasionally exposed to a variety of conditions at consumer sites
- 30% or more travel time possible dependent on need
- Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected
- Ability to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning