Job Details
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The Sales Executive is responsible for providing customer service/sales support to key accounts and franchisees in the Northern NJ area as well as hunting new business. The role is for a major commercial cleaning company.
Key responsibilities include:
Protecting the recurring base of customer revenues
Responsible for customer satisfaction
Meeting and exceeding attrition rate goals
Providing customer service support for accounts, including visiting clients in the field and problem resolution. Includes:
On-site customer visits
Managing customer complaints and issues
Franchisee education & support
Coordinating with suppliers and/or vendors to support customer issues
Helping customer understand what they need
Look for potential increases
Assisting in educating the franchisees in commercial cleaning industry techniques.
Conducting initial education classes
Stay informed on new chemicals, equipment and cleaning techniques
Securing advanced training
Coordinating vendor support for franchisees
Franchise consulting
Developing special services revenue including floor/carpet care and paper supply sales.
Cross-selling to existing accounts:
o Floor Refinishing
o Carpet cleanings
o Window cleanings
o Hard surface floor work such as strip & wax, machine scrubbing
o Paper supplies
Coordinating start-up of accounts with sales team.
Scheduling
Client walkthroughs
Contact customers after 1st cleanings
Coordinating Special Services Sales
Scheduling
Matching Franchisee required for execution of special services
Coordinating Assigned Franchisee w/Special Services Franchisee
Quality control contact after special services cleaning