Job Details
** Teller (Member Advisor I) - Bemidji, MN**
**Job Category****:** Branch & Member Support **Requisition Number****:** TELLE02331 Showing 1 location **Job Details**
**Description**
**Position Overview:**
A Member Advisor I is the face of Affinity Plus, the first person our members see when they come to the branch. From the teller line, a Member Advisor I assist members with every day transactions deposits, cashing checks, transfers, etc., all the while building strong and trusting relationships with our members.
**Duties and Responsibilities:**
Greet and welcome our members
Provide information and recommendations to members concerning services and products, directing them to appropriate person when needed
Handle requests from members for transfers, deposits, withdrawals, issuing money orders and cashiers checks, or check requests from checking, savings and loan accounts
Verify endorsements and proper identification on transactions when Receive mortgage, consumer loan, visa credit card, and other payments.
Execute wire or ACH transferring of funds
Instant issue debit, credit, and gift cards
Answer incoming phone calls to the branch and assist with member need over the phone
appropriate
Balance and maintain personal cash drawer and branch vault, and appropriate currency logs
Troubleshoot online and mobile app issues with members
Other duties as assigned
**Qualification and Skills:**
1-2 years of customer service and/or cash handling experience required
Aptitude to work independently as well as part of a team and ability to collaborate with others
Strong verbal and written communication skills
Time Management skills and the ability to prioritize workload based on department and member needs
Flexibility to adapt and succeed in a dynamic environment
Ability and drive to provide exceptional service to members and employees
Intermediate computer skills and the ability to navigate between multiple systems with ease
**Workplace Environment:**
Sitting 90-95% and standing 5-10% which is determined on your rotation within the branch
Working at a computer 98% of the day, utilizing the phone 40-60%
Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion
Repetitive movements, including but not limited to typing, using a mouse, phones, etc.
Lift, carry, push or pull up to approximately 30 pounds
**Required Work Schedule:**
Shifts between 7am 7pm Monday Friday and Saturday 7-3 adding up to 40 hours.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)