Job Details
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Careers **Inbound Customer Service Unlicensed Representative**
**Post Date:** 16 Dec 2021
**Requisition #:** R1266762
**Location:** Arnold, Missouri, United States
**Job Type:** Contact Center
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**Different By Nature, Concentrix By Choice**
* A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
* Endless career opportunities and clear paths for career development
* A competitive salary
* Inclusive perks and benefits
* Opportunity for monthly performance incentives
**WHAT YOU WANT MATTERS TO US**
No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts.
This role is the perfect opportunity for someone considering a career in customer services in the insurance sector.
Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role. As a Non-licensed Customer Service Representative, you will interface with existing policy holders via inbound phone calls regarding new and existing insurance coverage to provide the following primary services. Answer payment questions, processing payments, and payment plan transactions. Provide Proof on Insurance, updating caller information, changing agents or transferring to agents, and answering general policy questions. Handle customer password resets, failed authentications, and registration on applications or customer portals. Answer general inquiries about the claim, assisting policyholders administratively with existing insurance claims or transferring new claim calls. Handle emergency roadside service, expense and glass claims calls that include general information for emergency roadside services. Handle requests to cancel call including, but not limited to, supporting cancellation requests, and/or transfer call to a licensed rep, when necessary. Solve customers needs on first contact through simple, high quality and personalized experiences for every customer.
**TO BECOME A PART OF OUR TEAM:**
* Must have a High School Diploma or equivalent
* Must be able to work within the hours of operation of 6:30AM to 11:00PM CT, Current scheduling demands of Tuesday through Saturday
* Must be comfortable to pass an extensive background check
**CALL US HOME:**
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the worlds best brands and their customers. Were an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**Learn more:**
**Concentrix** on Facebook | **Concentrix** on Instagram | **www.concentrix.com**
*The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.*