Job Details
JOB DESCRIPTION:
- Selling and servicing our customer comes first; any task is interruptible
- Build a connection with our customers through suggestive selling
- Be comfortable with technology to provide a seamless Omni shopping experience
- Meet or exceed solicitation goal for Belk Credit Rewards program
- Train associates about store assortment and inventory available through Omni resources/belk.com
- Resolve customer service issues quickly and efficiently
- Supports Store Management with coordination of the daily operations of the store including merchandising new product to the floor
- Work proactively with others to maintain visual and merchandising presentation standards to ensure a seamless customer experience
- Ensure the timely floor setup, including signage, for promotional and seasonal business activity
- Maintain a welcoming and friendly attitude toward associates and customers
- Role model best practices in selling behaviors, merchandising process, and pricing procedures to ensure a seamless customer experience
- Maintain a safe shopping and working environment by ensuring associates use safety equipment in accordance with OSHA regulations
- Open and close the store, including weekends
- Grow outstanding teams
- Model customer service behaviors as well as coach in the moment to customer service behaviors
- Drive customer service during assigned shifts by celebrating wins in the moment and communicating further coaching needs to management team.
- Train new associates using Onboarding Guides and best practices to ensure new associate understands their roles and responsibilities
- Lead floor presentation adjustments in anticipation of new product
- Teach associates to present merchandise consistent with merchandising standards
- Lead floor replenishment and use discretion to tailor standards to store needs
- Other duties as assigned:
- Open and close the store, including weekends. Follow all Cash Office and Asset Protection procedures for opening and closing the store
- Remain current on all company policies and ensures that all policies, standards, and procedures are maintained and followed in a consistent manager
Position Contribution Level :
Entry Level
Minimum Education & Experience:
Experience in retail preferred
Preferred Education & Experience:
High School Diploma or GED equivalent
Experience in retail preferred