Job Details
Typical pay range: $19.59 - $27.05**ST. CHARLES HEALTH SYSTEM**
**JOB DESCRIPTION**
**TITLE:** Customer Service Specialist Spanish Interpreter and Translator
**REPORTS TO POSITION:** Patient Financial Services Supervisor
**DEPARTMENT:** Patient Financial Services
**DATE LAST REVIEWED:** 8/10/2018
**OUR VISION:** Creating Americas healthiest community, together
**OUR MISSION:** In the spirit of love and compassion, better health, better care, better value
**OUR VALUES:** Accountability, Caring and Teamwork
**DEPARTMENTAL SUMMARY:** The Patient Financial Services Centralized Billing Office provides many services to our multi-hospital and medical group organization focusing on the patient financial experience along the entire continuum of care. Our goal is to deliver a delightful, transparent and seamless experience to our patients and customers that captures and collects the revenue earned by St. Charles Health System in a quality, efficient and timely manner.
**POSITION OVERVIEW:** Customer Service Specialist Interpreter and Translator delivers quality customer service to the Spanish-speaking and English-speaking community while assisting with departmental duties. This position does not directly manage any other caregivers.
**ESSENTIAL FUNCTIONS AND DUTIES:**
Answers incoming customer service phone calls and walk-in inquiries for the Spanish-speaking and English-speaking community.
Interprets/translates written correspondence/forms from English to Spanish and Spanish to English.
Communicates effectively with a wide range of customers, using strong interpersonal/public relation and time management skills.
Enters clear and concise documentation in the patient health information system.
Reviews/works reports and work queues.
Conducts financial interviews with patients/responsible parties to determine the ability to pay and determine the payment plan.
Maintains productivity and quality standards.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
**EDUCATION**
**Required:** High school diploma or GED.
**Preferred:** Additional high school or college courses up to one year in medical terminology and office practices.
**LICENSURE/CERTIFICATION/REGISTRATION**
**Required: N/A**
**Preferred:** Completion of a Spanish Health Care Interpreter training through the Oregon AHEC Program, Portland Community College (PCC) or a similar program that meets the training requirements for the State of Oregon.
**EXPERIENCE**
**Required:** One year experience in data processing, word processing, accounting, or health care clerical work required.
Candidate must be fluent in English and Spanish.
**Preferred:** N/A
**PERSONAL PROTECTIVE EQUIPMENT**
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
**PHYSICAL REQUIREMENTS:**
Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.
Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds.
Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
.
Schedule Weekly Hours:
40Caregiver Type:
RegularShift:
First Shift (United States of America)NoJob Family:
INTERPRETERScheduled Days of the Week:
Monday-FridayShift Start & End Time:
8-16:30locationBend, ORlocationBend, ORlocationBend, ORSt. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon.
The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine.
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St. Charles Health System is required by the Oregon state mandate to ensure all healthcare workers are fully vaccinated for COVID-19 or have applied for and been granted a medical or religious exception that can be reasonably accommodated for their role.