Job Details
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
One Hour Heating and Air Conditioning is searching for an
upbeat, positive, and engaging person who enjoys working in a call center atmosphere and has experience dispatching technicians in a service-related industry. This position serves a dual role and will require candidates who have a certain amount of flexibility with their schedule and the ability to move between roles when needed.
This particular position will require experience in a service dispatching capacity** COMMISSION, BONUSES AND OTHER INCENTIVES WILL BOOST YOUR HOURLY PAY! FULL TIME SCHEDULE YEAR ROUND, STEADY WORK FAMILY-OWNED COMPANY, YOUR'RE NOT JUST A NUMBER HERE! ABSOLUTE ROOM FOR GROWTH (WE HIRE FROM WITHIN!)You are the very first point of contact with our customers as well as our technicians and provide an experience that will leave a lasting impression Individuals with exceptional communication, reasoning, and listening qualities are only those that we will consider.
All One Hour Staff Members enjoy benefits that include:
- Training and continuous growth support
- Medical / Dental / Vision / Critical Illness and Accident plans
- Short and long term disability
- 401k with Company Match
- Paid vacation and holiday time
- Referral bonus program
- Discount on all services
Enthusiasm, confidence, and a willingness to serve is what you should posses and are inherent qualities that will make you successful. You will make a competitive base salary plus enjoy uncapped incentive pay and bonuses. In-house training is provided and support and guidance is never ending.
Call Center Specialists and Dispatchers are also responsible for: Responding to general customer inquiries regarding company schedule and requested lead times, equipment service, and invoicing
Scheduling appointments with customers and working with technicians to help move them smoothly from one call to the next
Contacting previous customers for renewal and prospective customers for new services
Maintaining and ensuring accuracy of call details
Those qualified should: Have flexibility to work 5 days a week that includes weekend rotations (for dispatch shifts).
Be able to effectively manage potential conflict resolution through clear and courteous communication while addressing all concerns efficiently and expediently
Have a minimum of two (2) years related experience working with customers directly.
This particular position will require experience in a service dispatching capacity Be proficient working with various computer programs and have the aptitude to master our in-house CSR program, and have good typing skills
Have a geographical knowledge of our service area and/or map reading skills
All Call Center Specialists are expected to to pass a pre-employment drug screen, as well as undergo a thorough background check.
Find out why we are one of the most sought after HVAC Service Firms in the area. You will be glad that you did! Compensation: $17.00 - $19.00 per hour
Join the Charlotte One Hour Team! We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.
- Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
- Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
- Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.