Job Details
Job Purpose:
The purpose of the Inside Sales Professional (ISP) is to identify and serve the needs of our customers, assist them in obtaining products or information and provide excellent customer service while filling the many needs of customers.
Job Duties and Responsibilities:
- Process customer orders received in person (at the sales counter) or by phone, fax and E-Commerce to include company transfers and delivery request
- Locate parts, equipment and supplies for our customers from various sources.
- Support long term business relationships with our customers to help promote sales growth and gain acceptance
- Assist in warehouse duties, which include pulling customer orders and putting away stock while occasionally operating a forklift
- Promote new and existing products, upgrades and services to our customers
- Assist customers with technical support and problem solving
- Identify prospective/future customers through store or phone sales and communicate prospects to sales team (Territory Managers or Account Executives)
- Maintain professional atmosphere of sales facility by restocking and maintaining both showroom shelves and product displays
- Process warranties
- Process Cycle Counts and assist in maintaining accuracy of physical inventory
- Make occasional deliveries using company vehicle
- Participate in after-hours On Call and Training classes
- Work overtime as assigned
- Work cooperatively with others
- Comply with all company policies and procedures
- Maintain regular, punctual and reliable physical attendance
- Maintain regular, punctual and reliable attendance and availability
While performing the duties of this job, the employee is required to stand; walk; sit; lay on the floor; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must lift and/or move up to 60 pounds. The employee may work in environments as cold as 20 degrees or as hot as 105 degrees. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
All the tasks described in these Job Duties and Responsibilities are the essential functions of this job. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship or direct threat.