Job Details
Job Description Customer Service Representative (Multiple positions) ( **Job Number:**
CUS0100HW ) **Primary Location**
: CA-ON-Mississauga **Description**
**Value Proposition**
As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.
Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:
* Collaborative work environment with highly engaged employees
* Market competitive compensation and benefits plan, including LTD & Insurance
* DPSP match program
* Annual Employee Appreciation Week
* Paid vacation and personal days
* Lifeworks Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
* Career growth and training programs
* Open communication with Senior Leaders
* Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit
* Employee referral program
* Education support programs
* Fitness subsidy
* Recognition programs
* Social activities
* And much more
**JOB SUMMARY**
**Positions Available:**
* 6-month contract x 2
* 15-month contract x 1
* Full-time, permanent x 1 Bilingual in French mandatory.
**Location:** Mississauga, ON (Hybrid)
**Note:** Medline Canada, Corporation employees are currently fully remote due to COVID-19
**Reports to:** Customer Service Manager
The Customer Service Representative is responsible for ensuring orders are processed quickly and efficiently and customer queries are attended to in a timely manner.
**CORE JOB RESPONSIBILITIES**
* Manage large volume of incoming calls, identify and assess customer needs to achieve satisfaction.
* Assist customers in a courteous, competent and professional manner
* Enter accepted orders accurately and in a timely manner via different platforms (fax, phone, EDI)
* Provide customer communication pertaining to order status and issues order acknowledgments as required
* Supply accurate and timely data including POD, ETA and freight documents
* Ensure that customer inquiries and complaints are correctly recorded and classified for subsequent analysis and decision making
* Work alongside purchasing, Canada Logistics and Operations to ensure product flow through and to fulfil and satisfy customer order completion by coordinating rush shipments when necessary
* Process returned goods authorization following the Medline return policy
* Issue debits and or credits for overages, shortages, and damages
**Qualifications**
**QUALIFICATIONS**
* High School Diploma or equivalent
* Minimum of 3 years of experience in the Customer Service field
* Exceptional listening and problem resolution skills; strong organizational skills and ability to work independently
* Ability to multi-task and effectively manage priorities
* Ability to work under pressure in an ever changing and dynamic environment
* Proficient with Microsoft Word, and other Office applications
* Excellent communication and interpersonal skills (verbal and written)
* Works and communicates well in a team environment
* SAP experience is an asset.
**About Medline Canada**
Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.
**Our Commitment to Diversity and Inclusivity**
Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.
**Our commitment to Accessibility**
Medline Canada is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact ...@medline.com.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.