Desktop Support/Help Desk

Job Details

Job Details

Level
Entry

Job Location
Westover Main Office - King of Prussia, PA

Position Type
Full Time

Education Level
4 Year Degree

Description

The Westover Companies is a family-owned and operated property management company. We are located in the King of Prussia area and have operated for over fifty years with the purpose of providing quality living, shopping and working space for residents and customers.

We are seeking a highly skilled Desktop Support Engineer to join our small IT team. The Desktop Support Engineer will be responsible for providing technical assistance and support to our organization's desktop, laptop, and mobile device users. The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and a passion for delivering exceptional customer service. This role offers an exciting opportunity to work with cutting-edge technology in a collaborative and fast-paced environment.

SIGN ON BONUS $1,000

Our Comprehensive Benefits Package includes:

• Medical, vision and dental insurance - Free of cost to the employee only (Family plans are available)
• Life/AD&D Insurance- Free of cost to the employee only
• Long and short term disability - Free of cost to the employee only
• Paid vacation, sick/personal and holidays
• Weekly pay
• 401(k) employer match up to 4%, automatic enrollment
• 20% discount on an apartment at any one of our properties
• Discount on Verizon wireless products/phone plans
• Free access to pool and fitness center at any of our properties

Job Responsibilities:

• Provide technical support and assistance to end-users via phone, email, chat, or in-person
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripheral devices
• Install, configure, and maintain Windows desktop operating systems, software applications, and utilities
• Collaborate with the IT team to deploy software updates, patches, and security enhancements
• Set up and configure new desktop, laptop, and mobile devices for users
• Manage user accounts, permissions, and access rights in Microsoft Entra ID (Azure) and Active Directory
• Maintain accurate records of support tickets, resolutions, and inventory of hardware and software assets
• Manage on-boarding and off-boarding of employee technology
• Assist with IT projects, such as hardware refreshes, software upgrades, and system migrations
• Stay updated on emerging technologies and best practices in desktop support and IT service management

Job Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
• Proven experience as a Desktop Support Engineer or similar role in an enterprise environment
• Strong knowledge of desktop operating systems (Windows, iOS) and productivity software (Microsoft Office)
• Experience with desktop hardware components, troubleshooting techniques, and diagnostic tools
• Familiarity with networking concepts, protocols, and technologies (TCP/IP, DNS, DHCP)
• Proficiency in Active Directory, Entra ID, and remote management tools
• Excellent problem-solving skills and attention to detail
• Outstanding communication and interpersonal abilities
• Ability to work independently and collaboratively in a team environment
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
• Some local travel will be required

Qualifications:

• Experience with Intune for desktop and mobile device management (MDM) solutions.
• Experience with ticketing systems and ConnectWise remote access for incident and request management.

 WESTOVER PROPERTY MANAGEMENT COMPANY LP

 04/30/2024

 King of Prussia,PA