Job Details
Summary:
Support the Fulfillment Center and Spoke transportation organization in maintaining on-time delivery to customers and stores, promote and coach a culture of safety, and enhance quality within the FC through cross-functional communication. Utilize key performance indicators to improve the customer service experience, delivery efficiency, and driver engagement. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Responsible for moving vans to and from various warehouse locations to accommodate the needs of all areas of the fulfillment center and/or spoke locations.
Essential Duties and Responsibilities include the following: Other duties may be assigned:
* Assist drivers in their pre/post trip inspections
* Update equipment activity and yard control system
* Handle all processing and reporting of yard safety or over-the-road incident
* Communicate daily with fellow drivers and supervisors on daily operational activities
* Manage and promote safety and sanitation in all areas
* Must be able to perform the essential functions of this position with or without reasonable accommodation
* Identify and troubleshoot issues and communicate to supervision for resolution
* Load and unload orders onto vans in a safe/efficient manner when needed
* Separate and move totes when needed learn to operate special, job-specific equipment, vans and technology Maintain flexibility to work weekends, nights, overtime and holidays on a regular basis
* Must be able to perform the essential job functions of this position with or without reasonable accommodation
* Move vans on transportation grounds to meet the needs of the fulfillment center,
* Move loaded vans that are dropped by outside drivers to the appropriate door to be unloaded
* Maintain knowledge of van status and be aware of all yard activities
* Document van and door assignments on door sheet
* Follow safety guidelines and encourage a safe work environment for all associates
* Follow approved attendance and tardiness policy
* Wash and sanitize vans and trailers as needed
* Follow through with the requests and recommendations of the Transportation
Supervisors/Manager
* Adapt to various situations and adjust to shifting priorities
* Support company policies and procedures
* Comply with dress code guidelines
* Provide excellent customer service while delivering orders to the customer
* Act as a brand ambassador when discussing Harris Teeter's Seamless Experience and delivery process with customers
* Ensure a high degree of professionalism and personal presentation when interacting with customers
* Drive a company vehicle safely and in accordance to Harris Teeter's driving standards
* Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
* Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Harris Teeter delivery standards
* Control and maintain an accurate record of customer deliveries
* Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
* Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
* Complete pre-inspections check of company vehicle before use and report any defects to supervisor
* Operate company provided technology devices for mapping and customer interaction
* Other duties as may be assigned or required
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
* Analytical - Collects and researches data; Uses intuition and experience to complement data.
* Design - Uses feedback to modify designs; Demonstrates attention to detail.
* Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations.
* Technical Skills - Assesses own strengths and weaknesses; Shares expertise with others.
* Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
* Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality.
* Oral Communication - Listens and gets clarification; Demonstrates group presentation skills.
* Team Work - Balances team and individual responsibilities; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
* Written Communication - Writes clearly and informatively; Able to read and interpret written information.
* Change Management - Develops workable implementation plans; Communicates changes effectively.
* Delegation - Delegates work assignments; Gives authority to work independently; Provides recognition for results.
* Leadership - Exhibits confidence in self and others; Gives appropriate recognition to others; Displays passion and optimism.
* Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Makes self available to staff; Solicits and applies customer feedback (internal and external); Improves processes, products and services.
* Visionary Leadership - Displays passion and optimism; Inspires respect and trust.
* Business Acumen - Displays orientation to profitability; Aligns work with strategic goals.
* Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.
* Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Builds a diverse workforce.
* Ethics - Treats people with respect; Works with integrity and ethically.
* Organizational Support - Follows policies and procedures; Supports organization's goals and values.
* Strategic Thinking - Develops strategies to achieve organizational goals; Identifies external threats and opportunities.
* Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation.
* Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
* Dependability - Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
* Initiative - Undertakes self-development activities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities.
* Innovation - Displays original thinking and creativity; Generates suggestions for improving work.
* Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
* Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
* Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Develops realistic action plans.
* Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
* Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
* Quantity - Completes work in timely manner; Strives to increase productivity.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions.
Qualifications and abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Experience in the operation of tractors and trailers required.
Must be at least 21 years of age with a valid driver's licenses.
Other Requirements:
Comply with applicable DOT regulations (which may include a DOT physical examination), if applicable for your position
Successfully pass a company road test, if applicable for your position
Abilities:
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability:
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have strong technical skills as it relates to web-based applications/programs with the ability to learn and master different operating systems.
Supervisory Responsibilities:
None
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this job, the employee is frequently required to sit; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and climb or balance.