Job Details
**Customer Service Representative, International - Spanish Speaking**
Fort Mill, SC, USA Req #2142 Friday, February 18, 2022 Founded in 1925, MacLean-Fogg is a worldwide enterprise currently operating 40 global manufacturing facilities across 5 continents with annual sales in excess of one billion (USD) and a workforce of over 3,200 people. MacLean-Fogg is a privately held enterprise headquartered in Mundelein, IL USA and is comprised of two primary businesses, MacLean-Fogg Component Solutions and MacLean Power Systems. MacLean-Fogg Component Solutions (MFCS) is a leading manufacturer of fastener components, engineered components and engineered plastics for automotive, heavy truck, and other diverse industries. MacLean Power Systems (MPS) is a leading manufacturer of products for electric utility, telecommunications and civil markets.
Job Summary
Handles customer service inquiries and problems and records consistent problem areas.
Job Duties
Serve as primary liaison with customers to allow seamless business practices between company and internal and external customers
Handle customer service inquiries and problems
Work with accounting to fix invoice discrepancies
Use computerized system for pricing, ordering, tracking, reporting, information gathering and/or troubleshooting
Coordinate with other departments regarding customer requirements, complaints and schedules
Navigate through customer systems with speed and accuracy and stay familiar with changes to systems
Complete all necessary documents fully and accurately
Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)
Follow all Safety, Environmental and Quality policies and procedures
Perform other duties as assigned
Understanding International business export requirements such as:
o Letter of Credits
o Incoterms
o International documentation
Generation of customer quotes, contracts, and purchase orders and their associated amendments
Develop cost estimate and pricing in response to customers product requirements
Communicating with MPS supply chain to coordinate order expedites
Understand commercial and logistic requirements for international orders
Generation of Returned Goods Authorizations, Requests for Engineering Analysis, and Customer Problem Reports
Generating, tracking, and distributing Returned Goods Authorizations, and corrective actions
Experience and Education
Perform work under general supervision
Handle moderately complex issues and problems and refer more complex issues to higher-level staff
Possess solid working knowledge of subject matter
Typically require a high school diploma or equivalent and 2 to 4 years of experience
Competencies/ Skills
Ability to interpret work instructions
Ability to follow written and verbal directions
Intermediate verbal and written communication skills
Customer/client orientation
Problem-solving skills
Spanish speaking required
EOE-Minority/Female/Disability/Veteran
Various agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies. The information requested is voluntary and for compliance with certain record keeping requirements. MacLean-Fogg Company has a long-standing commitment to equal employment opportunity for all its associates and applicants for employment. MacLean-Fogg Company believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin,citizenship status, marital status, disability, veteran status, age or any other protected group status.
**Other details**
* Job Family Customer Service
* Pay Type Hourly