Job Details
Job Description Order Processing Specialist - FLU011113 Fortive is a provider of essential technologies for connected workflow solutions across a range of attractive end-markets. The company holds leading positions in intelligent operating solutions, precision technologies, and advanced healthcare solutions. Fortive is headquartered in Everett, Washington and employs a team of more than 17,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 50 countries around the world. With a culture rooted in continuous improvement, the core of our companys operating model is the Fortive Business System. For more information please visit: .
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**Description**
: Fluke is currently seeking an Order Processing Specialist to become the newest member of Fluke Direct Order Management Team located at the corporate headquarters in Everett, Washington.
**Responsibilities:**
The Order Management Specialist will be responsible for taking inbound calls from customers and providing them with Flukes world-class level of service. This role will also involve entering sales order transactions both domestic and international.
* Adhere to department performance goals and quality standards
* Professionally answer inbound calls through a phone queue system
* Accurately enter and process sales orders, quotations, and related transactions
* Work cross functionally with sales, accounting, operations, and the extended supply chain team (internal customers)
* Be able to work independently, while knowing how/when to handle or escalate critical issues
* Continually maintain awareness of Fluke product offerings
* Operate under Fortives corporate compliance standards, values, and ethics
* Other duties as assigned
**Qualifications**
: **Qualifications:**
* High school diploma or GED
* Two to three years of direct customer service experience in a team call center environment
* Proficiency with Microsoft Office applications (Windows, Word, Outlook, Excel, Sharepoint)
* Able to maintain punctual and consistent attendance; flexibility to stay late on critical month, quarter, and year end commitment dates
* Able to sit in a workstation facing a computer for extended periods of time
**Preferred Qualifications and Desired Traits/Skills:**
* Associates or Bachelors degree preferred
* Strong interpersonal, written and oral communication skills
* Acute attention to detail
* Ability to multi-task under pressure in a demanding environment
* Prior experience with Oracle, Five9s, and/or Zendesk applications a plus
* Experience working with government contract entities and applications (iRapt, WAWF, EWAM, SIRs) a plus
* Team player who promotes a positive attitude
**Primary Location**
: North America-United States-WA-Everett