Job Details
Job Title: Salesforce Business Analyst
Location: Chicago, IL or Peoria, IL (Preferred) or Dallas, TX
Duration: 12 Months
Hybrid work model ( 2x days in office at a minimum )
Daily Schedule: Monday- Friday; 1st shift
Position s Contributions to Work Group:
- We re delighted to be making a significant investment in our Salesforce capabilities. We have an exciting and challenging opportunity for an experienced Salesforce Business Analyst. This Business Analyst will be assigned to work directly with Salesforce Product Owners and Business Partners to translate business requirements into technical requirements to maximize the value of the Salesforce product and bring business initiatives to life. You will be working directly with business stakeholders to develop solutions that have a direct impact on the business objectives.
Reason/motivation for request:
- Backfill
Typical task breakdown:
- We are looking for a team member who is energized by learning about the business and business applications within the Salesforce platform. We need somebody who wants to jump in to get the job done and lead, when necessary. This role will have primary responsibility for creating, analyzing, and validating business requirements, translating them into detailed functional requirements and user stories, and defining acceptance criteria and test cases. The incumbent will be responsible for creating user stories, defining dependencies, impacts and acceptance criteria, and obtaining requirements sign-off from requesting business partners. Translate Business Requirements to Technical Requirements.
- Document and validate business requirements for an application or process.
- Work closely with business partners and other key stockholders for clarity on requirements, gather and understand technical problems to identify solutions.
- Proactively seek input from relevant areas of the business that should have inputs to this application or process. Influence Solution Design
- Solution discovery to provide technical guidance and assist in solution design options to Super Users, Product Owners and Business Owners.
- Develops solution for major system modules, programs or infrastructure released based on requirements gathered from the business.
- Configuration or customization expertise in Salesforce
- Validate solution design, including prototyping and configuration for an application or process
- Assist customers with usability in solution design.
- Establish security data classifications for the application or process.
- Establish and document business rules for the use of an application or process. Development Leadership
- Represent the customer and customer experience, interfacing and engaging with the customer
- Responsible for conveying the vision and goals at the beginning and throughout the sprint
- Lead developers and quality assurance resources throughout the build cycle, clearing any doubts about the solution, addressing ambiguity and providing direction.
- Create and groom user stories and communicate backlog priorities to the team
- Assists with the elaboration of epics, themes and features into user stories that are small enough, or granular enough, to be achieved in a single sprint
- Competent to perform programming, development, integration and system administration assignments
- Participate in sprint planning meetings, daily meetings, scrum reveals and retrospectives
- Inspect the product progress at the end of every sprint and accept or reject the work that has been done by the development team
- Provides Salesforce system administration leadership, guidance, and assistance to other team members. Testing and Training for Application
- Develop, review and approve test plans as required by new content releases or deployments for an application or process.
- Conducts customer acceptance testing, from both a technical and business perspective, and coordinates testing with additional business users
- Review and approve end user training materials and documentation for an application or process. Act as Face of the Application
- Represent the application or process with other areas of the business who use or integrate with this part of the business.
- Business escalations point for any conflicts or concerns with the application or process.
- Responsible for working on and driving complex application/technical problem identification and resolution, including responding to off-shift support calls. Position is remote (hybrid) in either Peoria or Chicago.
Education & Experience Required:
- This position requires an accredited, four-year Marketing, Business, or Technology degree, a closely related technical degree, or equivalent experience. plus 5+ overall years professional exp
- Masters degree with 3+ years overall professional experience
- Associates degree/ No degree they will need at a minimum 7+ years of relevant experience.
Technical Skills
(Required)
- 4+ years professional experience - Business Analyst
- 2+ years developing, supporting and managing Salesforce development requirements - for Sales and/or Service Cloud
- 1+ years of experience with the Agile methodology
- Experience in developing business processes, working in matrix organization, leading projects is highly beneficial.
Preferred: Salesforce Certification(s) such as: * Certified Administrator * Certified Advanced Administrator * Certified Experience Cloud Consultant * Certified Sales Cloud Consultant * Certified Service Cloud Consultant
Soft Skills
(Required)
- Demonstrated ability to proactively lead and empower teams, communicating appropriately to ensure a team s success
- Strong accountability, planning, organization
- Highly developed interpersonal skills to deal with sensitive, emotional or potentially controversial situations.
- Excellent oral and written communication skills
- Excellent communication and influential skills
- Experience working with onshore/offshore team model
- Works well/collaborates well with others
Disqualifiers/Red Flags:
- No salesforce experience.
- If candidate s location is NOT listed on resumes they will be DQ
- If candidate is open to relocation to one of the 3 hubs, please list that on resume or they will be DQ.