Job Details
Responsibilities:
- Assists members and potential members with their telephone, online, and mobile requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations
- Assist with general department administration and reporting
- Manage customer service tickets and chats
- Responds to questions and/or provides information upon request from members (internal and external)
- Processes requests/transactions, as appropriate
- Assists members and potential members in understanding and utilizing products and services
- Other duties as assigned
Requirements of the Member Services Specialist:
- One to two years of previous experience in customer service
- Demonstrated knowledge of banking products, services, policies, and procedures
- Previous telephone sales and customer service experience
- Excellent oral, written, telephone and interpersonal communication skills
- Excellent organizational and problem-solving skills
- Must possess a strong service orientation
- Ability to handle multiple tasks/priorities in a fast-paced environment
- Tech-savvy including proficiency in Microsoft Office Suite programs