Job Details
Site Managers are the representatives of Guckenheimer. They are responsible for the effective and efficient functioning of their operations within the guidelines established by the client organization and the Corporation.
They are further responsible for providing the highest professional standards possible and are given the authority necessary to accomplish these objectives.
Success Criteria
Team building
Passion for customer service and engagement
Ability to anticipate guests needs
Maintain a positive attitude, even in times of pressure and change
Ability to communicate effectively
Financial acumen
Monthly budget variance within 2%
Key Areas of Collaboration and Influence
Key liaison between leadership for strong financial acumen to hit monthly budget
To satisfy the needs of the client and customer by providing high-quality, cost-effective food service
Understand and demonstrate company policies/procedures, HACCP, Cleaning Procedures, Task by Time, LeanPath, and company SOP s
Ideal Candidate Experience
College degree or at least 4 years of relevant work experience
Proven leadership skills with a history of effective management
Strong interpersonal and communication skills, with a proven ability to positively interact with staff and clients
Self-motivated and detail-oriented, with notable experience handling multiple projects and tasks
Comfort using common computer operating systems and tools, with a strong emphasis on Google Suite and Microsoft products
Previous hiring experience required
Key Accountabilities
Must comply with all SERV Safe and HACCP programs and standards
Building strong customer relationships and delivering customer-centric solutions
Develop good customer relationships and address customer service needs
Manage purchasing, inventory, maintenance, and other operational functions to ensure monthly budgets are hit
Demonstrate an elevated level of accountability and self-awareness
Build teams to be customer focused and solutions oriented, all while being flexible in constant change
Maintain service standards and CPEs of the client
Physical Demands & Work Environment
Work up to 8 hours a day on your feet, excluding breaks
Must be able to lift a minimum of 25lbs
Come to work properly dressed according to the dress code
Employee must be able to work under pressure and time deadlines during peak periods
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.