Job Details
Job Description Learning Delivery Specialist - 181639 **Description**
**Description - External**
**GET TO KNOW ALORICA**
At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe.
**JOB SUMMARY**
Performs responsible supervisory work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.
**JOB RESPONSIBILITIES**
Conducts new hire, program revision and remedial training following instructional guides
Evaluates trainee performance
Provides written evaluations of employee performance to management as required
Maintains positive, consistent communication with departments and corporate staff
Reports on progress of assigned projects to Training Manager
Maintains ongoing dialogue with department heads as needed
Maintains accurate training records
**OTHER RELATED DUTIES**
Perform other duties as assigned
**Qualifications**
**Qualifications - External**
Minimum Education and Experience:
Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
Two (2) years experience in training and/or customer call center experience
Knowledge, Skills and Abilities:
Demonstrated knowledge of adult learning techniques and best practices in training delivery
Demonstrated knowledge of specific account provisions, products, and policies
Ability to communicate effectively both orally and in writing
Excellent listening skills
Demonstrated proficiency of presentation skills
A wide degree of creativity and latitude is expected
Knowledge of Microsoft Word, Excel, and PowerPoint
Work Environment:
Ability to work in a fast paced, ever changing environment
Physical Demands:
Some domestic travel
Ability to stand while conducting training classes
Ability to travel to centers to deliver training or to monitor, evaluate and coach team members
Equal Opportunity Employer Veterans/Disabled
**Primary Location**
: United States-Alabama-Saraland