Customer Service Representative (Fully Remote - CA Applicants Only)

Job Details

Position Overview : As a remote Customer Service Representative, you will be responsible for providing outstanding support to our valued customers. This is a fully remote position, allowing you to work from the comfort of your own home. You will have the opportunity to interact with customers viaphone, email, and chat to address inquiries, resolve issues, and ensure overall satisfaction.Key Responsibilities :Respond promptly to customer inquiries via phone, email, and video conferencingProvide accurate information about our products or servicesAssist customers with their benefit packagesMaintain a high level of professionalism and empathy in all customer interactionsEscalate complex issues to the appropriate team member for resolutionKeep detailed records of customer interactions and transactionsContinuously strive to improve the customer experience and exceed performance metricsQualifications :Previous experience in customer service or a related field preferredExcellent communication skills, both written and verbalStrong problem-solving abilities and attention to detailAbility to multitask and prioritize in a fast-paced environmentProficiency with computer systems and software applicationsReliable internet connection and home office setup conducive to remote workHigh school diploma or equivalent; college degree preferredBenefits :Competitive wagesComprehensive training programFlexible work scheduleOpportunities for career advancementEligible for benefits after 90 daysPowered by JazzHR

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 Globe Life: McQuade Organization

 05/17/2024

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