Job Details
* >
* >
* >
* >
* > Customer Service Representatives
Customer Service Associate
at Bel Fuse Job Description **Cinch Connectivity Solutions** is a vertically integrated supplier of high quality, high performance connectors, fixed length and semi rigid cable assemblies from DC to 50 GHz, and custom solutions. Our product lines deliver custom-engineered solutions to satisfy the most demanding and complex requirements. Cinch Connectivitys products support aerospace, military, wireless communications, data networking, test and measurement, telecommunications, broadcast, medical, oil and gas and other harsh environment applications. Combined with the strength of our parent company, Bel Fuse Inc., Cinch Connectivity Solutions aims to provide an unparalleled offering to the vast array of industries it serves.
**Primary Objective of Position**
The primary function of this position is to provide support for our customers as part of the customer service team. This position will triage orders, maintain spreadsheets, provide reports for key accounts, update data in our operating system, provide pricing/quotations for customers in a timely and professional manner, handle expedite and push out requests from both internal and external customers and provide general customer support. This position requires the ability to be flexible and handle multiple tasks simultaneously.
**Job Responsibilities**
**Technical Job Functions**
* Maintain, update and respond to customer questionnaires in a timely manner.
* Use software as required to enter and acknowledge customer orders and update existing orders as needed. Perform tasks in such a way as to prevent errors and omissions.
* Review and enter quotation requests into Oracle in an accurate and timely manner in accordance with Company policy.
* Prepare and review reports, handle correspondence, memos, and presentations. Run reports and provide feedback to customers as required.
* Maintain and update CRM.
* Maintain and update customer service folder on the intranet.
* Assist Customer Service with entering sales orders, RMAs, and various projects while backing up Customer Service during absences and vacations.
* Interface with Customer Service, Product Managers, Sales Reps and Managers on customer requests and questions as needed.Support Customer Service with various projects as needed.
* Responsible for answering incoming phone calls and transferring to appropriate area.
* Professional customer service demeanor essential, both in person, on the phone or in e-mail, as position may be the gatekeeper to visitors and guests in the receptionist capacity.
* Individual would be expected to understand and enforce visitor policy to ensure compliance with site requirements.
**Authorities and Responsibilities**
* Regular and predictable attendance is presumed to be an essential function of all employment.
* Position reports to Department Supervisor, and has continuous interaction with internal and external customers, including OEMs, Distributors, Manufacturers Reps, Regional Managers, Sales and Marketing on orders and status; with Credit, Product Planning, Purchasing, Shipping, Engineering and Production at managerial and peer levels.
* Requires effective communication and cooperation to facilitate an easy-to-do-business-with environment and to contribute to a cohesive, productive unit dedicated to the achievement of corporate goals.
* Performance influences customer perception of the Company.
* Decisions affect customer satisfaction, order fulfillment and invoicing accuracy.
* May need to expedite limited-availability product to meet the most critical customer requirements.
Knowledge
* Ability to satisfactorily complete and implement all OJT and required trainings.
* Ability to understand the organization structure, businesses and sites, and applying that knowledge to daily tasks, communications and assignments.
Analytical, Business and Technical
* Ability to apply job knowledge and skills to improve productivity, quality, timeliness and to solve problems using good judgment.
* Ability to implement new technologies or methods as needed.
* Ability to hold sensitive data and information in confidence.
* Ability to understand and implement ISO and Lean Manufacturing methodologies.
* Ability to operate equipment and use tools and techniques effectively, efficiently and in accordance with ergonomic principles.
* Proficiency in software as required; ability to perform math calculations, measurement, analysis or reporting as directed.
* Ability to multi-task daily workload.
* Ability to comply with Company policies and procedures.
* Ability to seek customer information to understand needs and requests, to demonstrate active listening to ensure mutual understanding, and to exhibit sensitivity to customer's culture to accommodate customer requests.
* Ability to coordinate role with other departments to effectively meet customer needs, improve on-time delivery and avoid delays.
Communication
* Ability to communicate effectively and appropriately orally, in writing or electronically.
* Ability to communicate work goals, progress and changes as required.
Interpersonal
* Ability to apply interpersonal skills (empathy, negotiation, rapport, sensitivity), to develop and maintain effective working relationships.
* Ability to demonstrate character, integrity, honesty, ethical behaviors and industriousness.
* Ability to effectively participate in teams and projects as well as contribute to unit cohesiveness and productivity.
* Ability to anticipate, negotiate and manage conflicts, problems, changing situations and deadlines.
Quality
You will be part of a QMS (Quality Management System) that continually aims to reduce/eliminate non-conformances while striving to meet/exceed customer expectations in the most cost effective and efficient manner.
Safety
Safety at Cinch is a commitment to every employee as we strive to provide maximum safety to all employees in the Waseca facility and all Cinch divisions.
Job Requirements **Education and Experience**
**Basic Qualifications**
* HS diploma or equivalent.
* 1-3 years experience in Customer Service a plus.
* Intermediate level Excel, Word and PowerPoint experience required.
* Must be a U.S. Citizen or Permanent Resident.
**Work Opportunity**
Bel will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
**Equal Opportunity Employer**
Bel is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected Veteran status. We are committed to providing a workplace free of any discrimination or harassment.
**About Bel**
Bel (www.belfuse.com), headquartered in Jersey City, NJ, founded in 1949, designs, manufacturers and markets an array of products that power, protect and connect. These products are primarily used in the networking, telecommunications, broadcasting, computing, military, aerospace and transportation markets. The company has three major product groups Connectivity Solutions, Magnetic Solutions and Power Solutions and Protection. In addition to organic growth, Bel has completed numerous acquisitions with the most recent being Power One Inc.s Power Solutions business from ABB Ltd., and Emersons Network Power Connectivity Solution business in 2014, and TE Connectivitys Transpower business in 2013.
**Essential Physical Effort/Demands to Perform Job and Working Conditions**
* Strength: Lifts and/or carries, slides, relocates objects up to 5 lbs.