Job Details
Summary
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov
This job is open to
- Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee. - Internal to an agency
Current federal employees of this agency.
Clarification from the agency Open to IRS Career/Career-Conditional, Treasury/IRS CTAP, & IRS RPP employees
Videos Duties WHAT IS THE WAGE AND INVESTMENTDIVISION? A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
Wage and Investment Customer Assistance, Relationship and Education- Field Assistance - Area 2 The following are the duties of this position at the full working level.
- Assists and advises taxpayers in meeting their Federal Tax obligations. Assistance is technical and covers the full range of individual income, excise, and employment taxes, as well as certain elements of all other kinds of taxes.
- Conducts interviews with taxpayers to determine their tax situation, provide advice, and explains probable consequences of various courses of action open to taxpayers for the current and other tax years.
- Discusses tax law impact with tax practitioners and accountants, reviews books and records to gain understanding of taxpayer's financial status (cash/accrual basis). Confers with taxpayers and/or their representatives to explain issues involving the applicability of tax law, regulations, notices and account adjustments.
- Assists taxpayers in preparing tax returns and explains the consequences of courses of action. Explains the collection and examination processes to taxpayers.
- Prepares tax returns that include referring to required documentation, such as information reporting documents and limited schedules.
- Provides taxpayer assistance on tax law inquiries, filing requirements, status and web base filing through the use of computer. Assist taxpayers with filing extensions, amended returns, tax rates, and other electronic returns media. Provides education and awareness of optional electronic service channels to meet taxpayers' needs.
- Assists taxpayers with questions concerning their accounts, bills or notices they have received. Determines and explains the status of taxpayer's account(s), explains notices, and takes necessary corrective action (e.g. request for adjustment, payment tracers, filing amended returns, resolution of invalid account identification); if appropriate, helps taxpayers determine whether it would be advisable to file a claim for refund and assists taxpayers in preparing such claims.
- Performs research, analysis, and necessary computations, to recommend adjustments to customer's accounts, makes adjustments as appropriate, initiates credit transfers, payment tracers, re-computes tax, penalty and interest, prepares manual refunds and makes abatements. Fully advises customer of all appeal rights and secures agreement.
Requirements Conditions of Employment STANDARD POSITION DESCRIPTIONS (SPD):
PD96490 Visit the IRS SPD Library to access the position descriptions.
- Obtain and use a Government-issued charge card for business-related travel..
Qualifications Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE: GS-11 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: Experience with the interrelationships between Federal and state laws; Experience with tax law to include researching relevant publications and the Internal Revenue Code; Experience explaining tax law sufficient to independently provide educational assistance on taxpayer rights, tax law, and IRM policies; Experience with tax analysis techniques to apply appropriate tax laws and regulations to individual cases; Experience resolving taxpayer accounts making correct tax determinations and making correct adjustments to taxpayer accounts; Experience with interviewing techniques needed to independently determine the nature of taxpayer assistance; Experience instructing face-to-face and or virtually; Experience establishing and maintaining effective relationships, making oral presentations, and producing written products. Effectively communicating orally and in writing, in-person, via telephone, and utilizing web-based computer applications.
OREDUCATION: You may substitute education for specialized experience as follows:
PH.D. or equivalent doctoral degree in a related field of study.
OR Three full academic years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in a related field of study from an accredited college or university.
OR LL.M. if related
ORCOMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is
no more than two grades above the lowest grade held within the preceding 52 weeks.
ANDTIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".
For more information on qualifications please refer to
OPM's Qualifications Standards. Education A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.
Additional information - We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
- The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
- This is a bargaining unit position.
- Tour of Duty: Day Shift - Monday - Friday 8:00 am to 4:30 pm
- Relocation expenses - No
- In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty. Vacancies to be filled are as follows. Please see location information in the overview section, to find the street address, city and state for each of the Building Codes (BC).
1 Vacancy to be filled at the following locations: (FL0061)
1 Vacancy to be filled at any of these following locations: (FL3026), (FL2668)
1 Vacancy to be filled at any of these following locations: (FL1382), (FL3132)
1 Vacancy to be filled at any of these following locations: (GA2307), (GA0118), (GA2713)
1 Vacancy to be filled at the following locations: (GA0087)
1 Vacancy to be filled at any of these following locations: (AL1213), MS2373), (MS2201)
1 Vacancy to be filled at any of these following locations: (MS0083), (LA1336)
1 Vacancy to be filled at the following locations: (MS1005)
1 Vacancy to be filled at any of these following locations: (NC0002), (SC0068), (SC2095)
1 Vacancy to be filled at any of these following locations: (WV0171), (TN2190), (VA0719), (VA0535)
1 Vacancy to be filled at any of these following locations: (MD0055), (MD0487), (MD0440), (MD1045), (WV0273)
1 Vacancy to be filled at any of these following locations: (VA0784), (VA0746), (VA0688), (VA1608)
1 Vacancy to be filled at any of these following locations: (WV0318), (WV0167), (WV0304), (PA7017), (WV0300)
2 Vacancy to be filled at any of these following locations: (GA2618), (AL2062), (AL2203)
2 Vacancy to be filled at any of these following locations: (MD0195), (DC0198)
The number of vacancies has not yet been determined for the following Post of Duty's. Please see location information in the overview section, to find the street address, city and state for each of the Building Codes (BC). If vacancies become available in these locations, this announcement will be amended, and a new cutoff date will be established to fill the additional vacancies as needed: (FL3285); (FL1361); (FL3100); (FL2437); (FL2174); (FL1328); (FL3143); (FL2402); (FL2214); (FL0067); (FL1407); (GA2478); (GA2410); (GA2004); (GA2441); (TN2351); (AL2393); (MS2191); (AL1238); (FL3007); (FL3279); (LA1427); (LA1420); (MS0072); (LA0070); (SC0058); (SC2089); (SC1149); (GA2480); (NC2598); (NC1167); (NC0113); (NC2443); (NC2310); (NC2410); (NC2668); (NC1151); (MD1137); (MD1248); (VA0008); (VA0712); (VA0088); (VA0486).
- Benefits
Review our benefits
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.
Rating: Your application will be evaluated on the Critical Job Elements (CJE) of the position to be filled, in accordance with Article 13 of the IRS/NTEU National Agreement. Your application will also be rated and ranked among others, based on your responses to the online questions/assessment. Your experience, education, training, prior performance, and awards, relevant to the position being filled, will be considered throughout the hiring process. IRS employees may obtain most recent awards listing at
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We
will not reimburse costs related to the interview such as travel to and from the interview site.
If you are a displaced or surplus Federal employee eligible for Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority.
- Benefits
Review our benefits - Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.
- Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS-0301-09. If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. (Cover letters are optional.) Please view Resume Tips.
It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc. - Online Application - Questionnaire responses
- Education - See Education Section above
- Performance Appraisal/Awards (if applicable) - You are strongly encouraged to submit a copy of your most recent, signed, completed annual performance appraisal which includes the final rating and copies of any incentive/performance awards you received.If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
- Registration/License (if applicable) - active, current registration/license
- IRS Reassignment Preference Program (RPP)(if applicable) - You MUST meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.
- Career Transition Assistance Plan (CTAP)(if applicable) - You MUST submit the required documentation as outlined at: Career Transition Assistance Plan (CTAP). If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible). - How to Apply
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 10/21/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 10/21/2024.
To preview the Application Questionnaire, please click the following link:
- To begin the application process, click the "Apply Online" button.
- You will be re-directed to USASTAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
- To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 10/21/2024.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account ( There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:
This is an open continuous announcement which will be used to fill vacancies in the locations listed as they become available for the next 6 months contingent upon funding and space requirements. Applicants must apply and/or update their applications by 11:59 pm ET at the close of the following cutoff dates to be considered: Cutoff date(s): 04/19/2024. This announcement may be amended to include additional cut-off dates within the 6-month period if needed, not later than 10 days prior to the additional cut-off date(s). Eligible applicants who apply by the initial cut-off date, will be referred in score order. If additional vacancies exist, remaining applicants will be considered in score order as needed. Selections from this announcement may be made no later than (NLT) 6 months after the 1st cutoff date. If the position(s) are no longer needed prior to the closing date, this announcement may be closed early.
Agency contact information
(ERC) Employee Resource Center
Phone
866-###-####
Website
Address
WI - CARE-Customer Assistance, Relationship and Education
1111 Constitution Ave NW
Washington, DC 20224
US
Next steps
Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.
Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-###-#### option #1 for ERC. - Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance. - Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.- Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS-0301-09. If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. (Cover letters are optional.) Please view Resume Tips.
It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc. - Online Application - Questionnaire responses
- Education - See Education Section above
- Performance Appraisal/Awards (if applicable) - You are strongly encouraged to submit a copy of your most recent, signed, completed annual performance appraisal which includes the final rating and copies of any incentive/performance awards you received.If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
- Registration/License (if applicable) - active, current registration/license
- IRS Reassignment Preference Program (RPP)(if applicable) - You MUST meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.
- Career Transition Assistance Plan (CTAP)(if applicable) - You MUST submit the required documentation as outlined at: Career Transition Assistance Plan (CTAP). If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
How to Apply The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 10/21/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 10/21/2024.
To preview the Application Questionnaire, please click the following link:
- To begin the application process, click the "Apply Online" button.
- You will be re-directed to USASTAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
- To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 10/21/2024.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account ( There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: . All of your applications will appear on the
Welcome page. The application record in your USAJOBS account provides an
Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The
Application Status will appear along with the date your application was last updated. For information on what each
Application Status means, visit:
This is an open continuous announcement which will be used to fill vacancies in the locations listed as they become available for the next 6 months contingent upon funding and space requirements. Applicants must apply and/or update their applications by 11:59 pm ET at the close of the following cutoff dates to be considered: Cutoff date(s):
04/19/2024. This announcement may be amended to include additional cut-off dates within the
6-month period if needed, not later than 10 days prior to the additional cut-off date(s). Eligible applicants who apply by the initial cut-off date, will be referred in score order.
If additional vacancies exist, remaining applicants will be considered in score order as needed. Selections from this announcement may be made no later than (NLT) 6 months after the 1st cutoff date
. If the position(s) are no longer needed prior to the closing date, this announcement may be closed early. Agency contact information (ERC) Employee Resource Center Phone 866-###-####
Website Address WI - CARE-Customer Assistance, Relationship and Education
1111 Constitution Ave NW
Washington, DC 20224
US
Next steps Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact us if you require this for any part of the application and hiring process.
Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the
Employee Resource Center (ERC) at 1-866-###-#### option #1 for ERC.
Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request