IT Systems Administrator, Jr. (Mac Focused)

Job Description:

Under the direction of the Director or Manager of End User Innovations, the IT Systems Administrator, Jr. Special Projects is responsible administration of data and systems for end user device deployments, technical lead of the Special Deployment team, ensuring configuration standards are met in alignment with of New York City Health + Hospitals mission critical goal of providing service excellence in patient care.

• Develop an understanding and use of system management tools, utilizing Jamf, Apple Business Manager, Workspace One, Google Workspace, Nexthink, Device Automation, Enterprise Connect and additional technologies.
• Develop an understanding of the infrastructure systems that support the environment, Active Directory, Network infrastructure etc.
• Responsible for administering systems and maintaining servers used to support the end user devices environment.
• Appropriately plan and scope the required evaluation and testing required for establishing standard hardware and software for use within the environment.
• Administering of systems used to support the end user devices as related to special project deployments
• Ensure data records are updated and maintained correctly within data sources and support systems
• Assist with the planning and testing the required configuration profiles to configure the devices as needed.
• Troubleshooting hardware, software and associated peripherals throughout the enterprise.
• Proactively identifying any ongoing device issues, observing reoccurring incident trends.
• Coordination of device operating system upgrades, ensuring notifications are sent out about scheduled downtime required to complete the upgrades
• Assist with the testing of system and application updates for device deployments leveraging service automation tools.
• Escalation point of Special Project technicians to investigate and troubleshoot any issues identified
• Providing direct, over the phone or remote troubleshooting of end user devices and coordinate with local technical staff as appropriate to resolve issues in a timely fashion.
• Use diagnostic tools to troubleshoot problems associated with the infrastructure, workstation hardware or software and applications, leveraging tools capabilities and methodologies to resolve problems.
• Attend and collaborate in meeting with vendors and other NYC Health + Hospitals departments as required
• Required to travel to the various facilities within the five boroughs to provide onsite support to resolve escalated issues.
• Where and when restoration activities are beyond the scope, escalate within the End User Innovations team to have the issue resolved
• Follow through to ensure that escalated items are resolved.
• Performs walkthroughs of the facilities to validate and physically verify the location of supported equipment
• Responsible for ensuring that documentation is completed for installation process and procedures and that it's disseminated to the required support staff.
• Performs general preventative and remedial maintenance tasks on servers, end user devices and any other authorized peripheral equipment.
• Performs work in compliance within specified warranty requirements and returns defective equipment/parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory
• Accurately and promptly record incidents and service request ticket work logs and service restoration activities in the incident management system with the date, time and restoration activities summaries
• Maintains, follows and consistently demonstrates a general knowledge of EITS and New York City Health + Hospitals guidelines, processes, practices and procedures
• Preparing and willing to do any other reasonable and lawful instruction and task on time and correctly
• Managing time efficiently, effectively, set priorities appropriately, schedule calls, able to maintain professional demeanor under stress and operates within the standard operating procedures
• Adhering to attendance and timesheet policy standards

A Systems Administrator, is responsible for overseeing the maintenance and security of company intranets and computer systems. Their duties include installing antivirus or malware protection software, responding to employee concerns or drafting documents to help employees use computer systems and coordinating with company leadership to determine new technologies that could enhance their company's computer systems.
General tasks and responsibilities will include:

• System Administrators identify any problems in the system, anticipate potential issues and repair systems and software when necessary. Other duties and responsibilities may include:
• Setting up new users and giving them access to the intranet
• Managing and maintaining the file servers
• Operating the firewall for the organization
• Monitoring the internet connection for security risks
• Employing the latest security protocols
• Monitoring the local area network (LAN) for threats or errors

Educational Level:

• A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and
• Five (5) years of progressive, responsible experience in the field of data processing, computer systems, and applications.
• Operations Specialty requires supervisory experience (5 years).
• Network Services requires a telecommunications background and experience.
• Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or
• A satisfactory equivalent combination of training, education, and experience.

Years of Experience:

• Five (5) years of progressive, responsible experience in the field of data processing, computer systems, and applications.

• Operations Specialty requires supervisory experience (5 years).