Job Details
**Service Desk Support Specialist**
**Location:** Scott Air Force Base, IL
Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the small business team where you can build, innovate, and secure your career.
Sentar is seeking a Service Desk Support Specialist at Scott AFB in IL!
**Role Description:**
The Associate Service Desk Support Specialist provides second-tier support to end-users for PC, server, mainframe applications, and hardware. The selected candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Providing lifecycle incident ticket management to include:
* Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems, and USTRANSCOM supported C4 systems
* These systems include but are not limited to e-mail services, telephone services (VoIP/VoSIP), Distribute.mil, Task Management Tool (TMT), Electronic Information Management (EIM), SharePoint, TRANSCOM Regulating and Command & Control Evacuation System (TRAC2ES), TransViz, JFAST, AMHS and GCCS-J, and Integrated Data Environment Global Transportation Network Convergence (IGC) Collect and enter service desk information (e.g., event, incident, request fulfillment) into the USTRANSCOM designated service management systems
* Provide C4, and business system account management and access management to include creation of accounts, issuance of passwords and resetting locked user accounts within one (1) business day after receipt of request
* Provide access control to systems IAW published security policy.
* Interface with the DECC Operations Support Team (OST), provider Service Desks, Air Force Enterprise Service Desk, IT Operations Management, and other organizations as required to coordinate resolution of issues reported to the USTRANSCOM Service Desk.
* Recommend systems modifications to reduce user problems
**Qualifications:**
Clearance: Secret
Experience: 3 years of related experience
Certification: IAT II
**The selected candidate must have:**
* The ability to support the Service Desk 24/7 schedule
* The ability to support afterhours and weekend service-desk support
* The Associate Help Desk Specialist will be expected to maintain currency and highest level of technical skill in field of expertise
* Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday.
* Being prompt is important to provide continuous and on-going service to customers.
* Attendance is important to maintain continuity of service.
* Work outside of normal duty hours may be required with as little as one hour advance notice.
* Overtime is infrequent, but important when required (1%).
* Must be able to support 24-hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification.
**Benefits at Sentar:**
If you are not ready to apply for this position, **.** We'll keep you updated occasionally on new job opportunities.
**Sentar is an Affirmative Action and Equal Opportunity Employer M/F/Vets/Persons with Disabilities**
Our culture is one of inclusivity and support. Sentar is proudly an Equal Opportunity and VEVRAA Federal Contractor Employer M/F/Vets/Persons with Disabilities. Follow these links to learn more about your rights: ; ; and .
We want you to build your career at Sentar, so if you are an individual with a disability and require a reasonable workplace accommodation applying for a job or at any point in the employment process, contact the Recruiting Manager at 256-###-#### x 129 or email ...@sentar.com. Please indicate the specifics of the assistance needed. Thank you for considering Sentar in your employment search.
***Build, Innovate, Secure Your Career at Sentar.***