Job Details
The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role.
Daily tasks include but not limited to:
- Enter production job tickets and assist with all customer requests
- Check multiple email accounts and respond to all requests in a timely manner
- Ensure each job is produced efficiently and to the customers specifications
- Monitor interactions between sales reps and customers
- Answer inbound calls and assist the customer accordingly
- Ensure all customer orders and inquiries are handled in a courteous and timely manner
- Invoice jobs once shipped and insure all information is accurate prior to sending to the customer
- Effectively address and handle customer complaints
- Generate inventory reports and enter job tickets to fulfill backorders
- Must have the ability to multitask and prioritize to ensure all responsibilities are completed daily