Job Details
The Chick-fil-A Leader is responsible for directing the daily operations of a quick-service restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, customer relations, restaurant maintenance, inventory management, team management, recruiting, ensuring the highest-quality products and services are delivered to our customers, and performing other duties as required.
Roles:
- Serve as subject matter expert for operations
- Model hospitality with all who come in contact with our restaurant
- Communicate effectively, share ideas, and take a positive approach to all situations
- Attend and actively participate in developmental meetings
- Manage and facilitate daily operations of the restaurant
- Think critically to resolve issues as they happen in real-time; think proactively to spot potential issues before they arise
- Lead by example on holding all Team Members to policy standard, ex. Timeliness, grooming, cell phones, uniforms, etc.
- Partner with Training and Personnel Director as needed.
- Teach, train, and coach all hold all Team Members to policy standards, as listed above
- Partner with director to set team goals, share the score visually, and celebrate the wins
- Partner with Operations Director as needed to provide additional training for team members
- Check behind shift leaders to ensure purposeful setups to put people in the right spots (effective game plans)
- Perform weekly assessments and provide feedback regarding current Team Member behavior
- Train, Teach, and Coach the Team Leader Direct Reports and Team Member indirects as necessary to ensure excellent quality and production standards are delivered
Benefits:
- Flexible Hours - You probably have commitments to your family, friends, school or other activities. We will try to arrange your work schedule around them. #worklifebalancedoesexist
- Free Meals - Enjoy your favorite Chick-fil-A menu items during your break.
- Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
- Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
- Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
- Work at a Great Place- At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
- Additional: Health Insurance [Including Dental and Vision], Life Insurance, Retirement Contribution, PTO