Job Details
About The Role:
As the Store Manager, you are responsible for the store s overall performance, talent initiatives, operational execution, visual standards, and customer experience. Ideal candidates are individuals who are motivated, adaptable to change, coachable, values oriented, strong talent developers, and have a passion for our brand.
Your Day to Day May Include:
Sales Leadership
- Responsible for overall store performance and KPI s
- Serve as brand ambassador by showing passion for the brand, educating our customers on our history, and you are knowledgeable about our product and the industry as a whole
- Experienced in creating effective action plans to maintain or improve performance
- Knowledgeable in how to build new and repeat business through customer clienteling
Training + Development
- Proven track record in recruiting, onboarding, and developing both internal and external talent
- Effective in your communication style, and your messaging energizes and encourages others to want to work together
- Enjoy leading through collaboration, encouraging the team to share ideas and opinions, fostering accountability and trust
- Capable of clearly communicating new initiatives and goals in a timely and effective manner
Customer Service
- Passionate about providing the best customer experience to purchasing and non-purchasing customers
- Enjoy leading by example when setting the tone in how the team shows up each day in store and personal presentation
- Capable of leading and coaching through return policies, while also prioritizing the overall customer experience
- Quick to respond to customer complaints and concerns in a professional manner, while being resolution oriented
- Capable of leading execution of brand visual standards and updates
Operations
- Capable of executing daily store operations in a timely and efficient manner
- Experienced in scheduling team members to the needs of the business and budget
- Experienced in managing store inventory with a high level of detail and organization per SOPs
- Willing and capable of leading opening / closing duties
You could be great for this role if:
- You are adaptable and easily manage change
- You are organized and have excellent time management skills
- You have an eye for spotting and recruiting talent
- You are motivated and results driven
- You are coachable and receive feedback
- You are passionate about the gorjana brand
Minimum requirements:
- At least one year experience in a retail leadership position
- Must be over the age of 18
- Ability to lift or move at least 50 lbs
- Ability to bend, squat, twist and reach
- Ability to stand and/or walk for at least 6 hours per shift
- Ability to be flexible to the needs of the business, working nights, weekends, and holiday shifts
- Ability to work full time hours, with open availability
Perks:
- Medical, Vision, Dental and Life Insurance Benefits
- Generous employee discount and product perks program
- 401K and matching program* (waiting period applies)
- Paid Vacation and sick time
- Opportunities to grow with the brand and develop your skills
- Salary range starts between $70,000 - $85,000 plus commission and bonus opportunities