Job Details
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Responsibilities:General bookkeeping: ensure all hotel guest account information is accurate and up-to-dateField customer complaints when necessaryWelcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationCommunicate with housekeeping to make sure guest rooms are readyTake incoming calls, online and in-person room bookings requests, and answer questions about guests needs involving room rates, available rooms, amenities, rewards programs, and special requestsQualifications:Has experience answering telephone calls and troubleshooting stressful situationsAt least one year of hospitality industry experience as a hotel front desk agent or similar position preferredPossesses strong customer service skills, interpersonal skills, organizational skills, and time management skillsExhibits working knowledge of Microsoft Office and reservation management systemsHigh school graduate, GED recipient, or equivalentAbout Company:Talta Lodge is designed with the adventurer in mind. Built for all four season activities from skiing to mountain biking, to fly fishing and hiking the property is ideally located along the little river with access points to the Stowe recreation path. Featuring plenty of gear storage, a pump track, an indoor pool, and a sauna, this hotel is your base camp for exploring Stowe, Vermont, and the surrounding area.