Job Details
Summary: The Store Manager will possess an entrepreneurial mindset. You will be responsible for all day-to-day business operations and overseeing profitability. The Store Manager leads by example and is passionate about recruiting, developing top talent, and creating an engaging and motivating environment that supports the staff. You will be responsible for providing exceptional customer service and creating a positive experience for our guests. You are an ambassador of the American Threads brand who exemplifies our core values and will drive growth and awareness for the brand in your area.
Duties and Responsibilities include the following. Other duties may be assigned.
Operations Accountability:
- Performs and supervises store opening and closing procedures following American Threads policies. This includes but is not limited to counting funds, opening and closing registers, completing nightly cash deposits, and securing the facility.
- Operates within the store payroll budget to effectively schedule the store based on business needs.
- Manages controllable expenses and oversees American Threads loss prevention policies and procedures are being executed.
- Oversees BOH (Back-of-House) team in all aspects of job performance. Ensures that successful cycle counts are being completed on a bi-monthly basis. Notices any and all opportunities within store inventory processes and partners with BOH team to address issues.
- Completes banking procedures on a weekly basis (Monday and Friday).
- Ensures the adherence to American Threads policies and the safety of store associates and customers.
Customer Experience/Sales Accountability:
- Helps to create a warm, inviting environment for all guests by consistently having a positive and encouraging attitude while working on the sales floor.
- Utilizes product knowledge to help meet any needs of the guests.
- Responsible for the financial health of your store, consistently works to drive revenue and exceed goals by implementing American Threads customer servicing policies, acting as a Fashion Stylist with our customers, and creating a memorable store experience.
- Possesses strong business acumen. Notices trends in KPI s and is able to create clear action plans that provide results in order to increase store profitability.
- Utilizes sales reports on POS to track and analyze business.
Talent Accountability:
- Manager-on-duty (MOD) - supervises a team of associates to ensure the store is efficiently operating in all aspects.
- Responsible for recruiting top talent for the store and ensuring all scheduling needs are met.
- Active participant in all employee onboarding.
- Educates team on product knowledge, promotions, and American Threads customer servicing policies.
- Supports store team in setting and achieving KPI goals, by driving a culture of performance and accountability. Educates team on required business acumen to analyze results in order to meet revenue goals.
- Leads by example to create a motivating and supportive environment.
Visual Merchandising Accountability:
- Monitors, manages, and maintains inventory levels on the sales floor.
- Monitors customer behavior in relation to our product and makes necessary adjustments during sell-down or stagnation of product.
- Implements visual standards for any company-wide promotions.
- Ensures product is aesthetically appealing to customers and follows American Threads visual merchandising standards.
- Utilizes Item Summary reports to track and analyze category performance.
Skills:
- High school diploma or equivalent/B.A or B.S degree preferred
- Minimum 3 years experience in specialty management within a "like brand" environment
- Knowledge of POS systems
- Oral and written communication skills
- Interpersonal skills
- Entrepreneurial mindset with strong business acumen
- Financial management experience with success in driving revenue goals, interpreting data, managing payroll budgets, and controlling expenses
- Ability to thrive in a fast paced, multi-tasking environment with shifting priorities
- Attention to detail with a strong ability to prioritize and execute tasks effectively and efficiently
- Strong leadership capabilities and team building skills
- Understanding and knowledge of current fashion trends preferred
- Flexible schedule with ability to work weekends, nights and holidays
- Must be 18 years of age or older
Physical Requirements:
- Position involves continuous talking and walking for at least three consecutive hours. Must be able to stand for up to 8 hours during the day.
- Position will involve stooping, kneeling, and crouching.
- Comfortable climbing a ladder.
- Ability to lift up to 50 lbs.