Job Details
The housekeeper will play a crucial role in ensuring a clean, comfortable, and inviting environment for our guests. Meticulous attention to detail and dedication to cleanliness will contribute to the overall guest experience.
Duties/Responsibilities:
- Thoroughly clean and sanitize guest rooms, including making beds, dusting, vacuuming, and wiping surfaces to meet the hotel's cleanliness standards.
- Clean and disinfect bathroom fixtures, mirrors, and surfaces, restocking amenities, and ensuring a well-presented bathroom for guests.
- Strip and make beds with fresh linens, replace towels, and restock amenities to provide a comfortable and inviting guest experience.
- Empty trash containers in guest rooms and public areas, replacing liners as needed and maintaining cleanliness.
- Vacuum carpets, sweep, mop, and polish floors in guest rooms and common areas to ensure a clean and well-maintained appearance.
- Arrange furniture and decor in guest rooms to create an organized and welcoming atmosphere.
- Identify and report maintenance or repair issues in guest rooms, such as malfunctioning fixtures, broken items, or damage.
- Report and turn in any lost items found in guest rooms to the appropriate department.
- Maintain inventory of cleaning supplies, amenities, and linens, and restock as necessary.
- Greet and assist guests in a friendly and professional manner, responding to requests and inquiries as needed.
- Work collaboratively with other housekeeping team members to ensure efficient operations and guest satisfaction.
- Follow established cleaning and safety procedures to maintain a high level of cleanliness and hygiene throughout the hotel.
- Adapt to changing operational needs and assist in various tasks as required to support the hotel's overall goals
Requirements
Required Skills/Abilities:
- Strong work ethic and commitment to maintaining a clean and inviting environment. Basic understanding of cleaning equipment and chemicals.
- Meticulous attention to detail to ensure guest rooms and public areas are thoroughly cleaned, organized, and well-presented.
- Effective verbal communication skills to interact with guests and team members professionally.
- Ability to work independently and as part of a team.
- Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times.
- Reliable and punctual.
Education and Experience:
- Experience in hospitality/hotel environment, a plus.
- Six months of housekeeping experience preferred.
- High School graduate or G.E.D. equivalent required.
- Read, write, and speak English fluently.
- Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
- Ability to multitask and work in a fast-paced environment.
Physical Requirements:
- Ability to stand and walk for extended periods throughout the shift, covering various areas of the hotel premises.
- Capable of bending, stooping, and kneeling to reach low areas, under furniture, and during cleaning tasks.
- Ability to lift and carry up to 30 lbs. of cleaning supplies, linens, and equipment.
- Proficient in safely pushing and pulling heavy cleaning carts and equipment throughout the hotel.
- Comfortable performing repetitive cleaning tasks, including scrubbing, wiping, and vacuuming, while maintaining efficiency and attention to detail.
- Able to perform duties with strong physical endurance to clean multiple guest rooms within a specified timeframe, while maintaining high-quality standards.
- Capable of climbing stairs and moving between floors, as necessary, while carrying cleaning supplies and equipment.