Job Details
RESPONSIBILITIES
This position requires regular attendance and promptness. The applicant must exercise a high level of diplomatic skill in dealing with both the Company s customers and inter-company personnel when gathering and communicating required data.
Maintains and enters all sales order information in the Company computer system and develops, compiles, and maintains data on customer related issues in PC software applications
Provides customers with requested information through both verbal and written communication
Process and distributes daily production reports to management and supervisory personnel
Selects the product and processes the necessary paperwork to initiate daily shipments based on the customers requested delivery requests
Records distribution center complaints and follows ups to assure corrective action is implemented
Expedites all inter-company functions to assure timely shipment of product
Assists in the development of production schedules for specific product lines
Prepares a variety of month-end reports for management distribution
Support and participation in the Company s management and quality system including continuous improvement efforts
Supports the Materials Department personnel in data collection, analysis, expediting, and reporting as required
Assists with annual physical inventory
Supports and implements the Environmental policy as it pertains to work activities
Performs other duties as required or assigned which are reasonably within the scope of the activities enumerated above
Skills and Experience
Minimum 1-2 years of previous customer service experience with a demonstrated ability to deal with customers
Strong PC skills with proficiency in Microsoft Office, Word, Excel and Access
Excellent written and verbal communication skills
Pleasant telephone etiquette and interpersonal skills
Familiarity with alpha/numeric keyboard