Job Details
**Front Desk Office Coordinator**
**Department:** Front Desk **Location:** Panama City Beach, FL
Resort Collection is one of few well-established and influential vacation rental management companies in Northwest Florida, managing vacation rentals, HOAs, resort activities, food and beverage, and marketing of the largest properties in Northwest Florida. Associates will tell you: We work hard to ensure each resort exceeds the expectations of our guests, and that our rental services support the needs of our owners. We are committed to our values of Integrity, Teamwork, Accountability, Service, Loyalty, Respect, and FUN!
****Position Summary/Objective:****
The Front Office Coordinator will be responsible for Front Office payroll, accounting functions, assisting the Director of the Front Office, and ensuring the department achieves the highest level of service delivery in the most efficient and effective manner possible. This position is required to work Saturdays.
**Essential Functions:**
* Responsible for daily department payroll. Review employee time edits inside the payroll software for contract employees and in-house employees. Make the necessary changes; i.e., correct missing punches.
* Enter all approved paid time-off requests in a timely manner as it relates to payroll requirements.
* Send out time cards/payroll reports to the various outsourcing companies on a weekly basis. Compare the invoices from the outsourcing companies to the payroll reports that are sent over to ensure accuracy.
* Add new employees to the payroll system and assist them with the clock in and out procedures. Assist with new hire orientation and paperwork.
* Perform office transactions, including correspondence, process POs, code and enter invoices, and maintain department checkbook.
* Handle billing for all properties.
* Receive and screen Front Office calls, assist or take messages, monitor emails and notify appropriate staff members.
* Order and maintain office supplies.
* Maintain the schedule for all properties.
* Responsible for guest damages tracking, guest feedback and recovery tracking, unit variation tracking, and supply ordering.
* Maintain the turnover tracking.
* Key Contact with all vendors.
* Key in office monitoring in absence of management.
* Develop and maintain all Front Office files.
* Assist in assuring staffing and payroll controls conform to productivity standards.
* Maintain neat and orderly offices and develop a familiarity with their contents.
* Maintain files and follow up as needed on time-sensitive tasks.
* Foster a cooperative and harmonious working climate conducive to maximum employee morale and productivity.
* Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
* Ability to express or exchange ideas by means of the spoken word. Must be able to verbally convey detailed instructions to employees or guests.
* Ability to be resourceful, creative, and maintain flexibility.
* Ability to maintain excellent relations with staff and maintain staff and guest confidentiality at all times.
* Exceptional oral communication skills to ensure the ability to negotiate and persuade guests and staff to achieve results beneficial to the operation of the resort.
* Ability to converse calmly with superiors and subordinates in intensely emotional situations.
**Experience**
One to two years prior experience as Front Office administrative preferred. Prior payroll experience preferred. Ability to maintain highly confidential information. Must have a working knowledge of Microsoft software, specifically in Excel and Word.
Each associate brings unique skills, talents, experience, history, and culture to our company. We offer competitive wages and benefits including paid time off and 401K, a supportive team, training and development programs, and a beautiful working environment along the Worlds Most Beautiful Beaches! Come join one of the fastest-growing companies in our area as we strive to exceed expectations and build lifelong memories for our guests.