Job Details
Our client is seeking an Executive Deskside Support Specialist to provide dedicated support to our Chairman and Executive Team.
Your Responsibilities Include
- Coordinate with various internal IT teams and vendors to assist with the installation, configuration, troubleshooting, repair, and testing of equipment including Mac and PC issues, mobile phones, printers, and other peripherals.
- Resolve technical issues and challenges quickly and effectively with minimal disruption to the Executive team.
- Develop close business relationships and demonstrate expert-level ability to inspire trust and become the go-to person for all the Executive's technology needs.
- Provide Technical A/V support for Executive boardroom meetings and office meetings.
- Investigate possible technical issues and proactively provide preventative maintenance.
- Maintain ongoing communication with customers while exercising independent judgment and providing alternative solutions.
- Answer, evaluate, and prioritize incidents from incoming phone, voicemail, email, walk-ups, and ticketing system requests for assistance from Executives experiencing problems with hardware, software, networking, and other computer-related technologies.
- Document all customer requests within our ticketing system
- Testing and Initiating meetings through conferencing equipment such as Microsoft Teams and other modern technologies and ensuring audio/video quality.
- Keep extensive documentation and checklists for knowledge purposes and a seamless transition for backup.
- Enhance the technology experience of the Executives by showing them how to best leverage technology tools to deliver productivity and efficiency benefits.
- Maintain confidentiality in supporting and embodying Executive-level needs.
- Travel is required to support high-value activities offsite.
Knowledge And Skills You Bring To The Organization
- 3+ years of technical experience including experience supporting MacOS, Windows/ PC and Office365
- Excellent communication skills, both written and verbal
- Accountability in resolving issues and ensuring satisfaction.
- Proactively attentive to ensure there are no issues or to resolve issues quickly.
- Ability to work independently and use judgment.
- High emotional intelligence
- Comfort and the ability to act thoughtfully and decisively in high-pressure situations.
- Ability to pivot quickly to respond to emergencies.