Job Details
Role Content Rater
Location: Alpharetta, GA.
Duration: Contract
Job Description :
As a content Moderator, you need to Identify and rate text and as per the defined policies and guidelines. His/her responsibility will include monitoring and moderating user-generated content to ensure that the final product is as per guidelines.
Desired Candidate Profile:
- Good communication (both written and verbal)
- High on learning quotient i.e. quick learner
- Strong analytical skills for discerning different degrees of content compliance
- Contextual knowledge and ability to adapt decision-making to different situations and settings
- A flexible approach to the moderation process, depending on emerging formats, trends and technology
- Should have native/Near native communication skills (Written)
- Good knowledge of internet culture
- Well versed with virtual assistant
- Good to have past experience in chat process
- Strong organizational and multitasking skills, and a proactive approach
- 5-day working, Rotational based shifts
- Bachelor's degree in English, communications, linguistics, or related field
- Strong attention to detail and ability to multi-task projects and deliverables
- Proven experience working under pressure to deliver high quality output in a short span of time
- Excellent verbal and written communication skills
The key job responsibilities include the following:
- Review content (Text/Image) and conduct the content quality control, ensuring the content complies with Content Moderation Guidelines (For example slurs, cuss words, adult content and uncivil content)
- Become and remain knowledgeable about online community standards Thoroughly check content with quality and accuracy
- Approve or disapprove new and changed submissions based on the Moderation Guidelines
- In the context of this role, individuals will be exposed to potentially disturbing content and will need a level of resilience and maturity
- Understanding client policies and guidelines, and making decisions based on them.
- Demonstrated creative problem-solving approach and strong analytical skills despite the ambiguity of workflows or instructions
- Proven ability to balance multiple priorities and strong attention to detail
- Conducting secondary web research to know what users are searching on Google so that relevant information can be provided.
- Creative writing, consistent format and citations
- To do Peer audits as a part of the process model and also to assist in training as per need
- All KPI related tasks must be followed & adhered to avoid business impact
Qualification/Skills & Experience
- Any Undergraduate/ Graduate
- Computer Skill: Basic level computer handling skills
- 0 to 1 year experience
Elaboration of task
- The process entails the raters for monitoring content. If it doesn t satisfy the guidelines, the content gets flagged and removed.
- The reasons can be different, including
misinformation,
violence,
offensiveness,
Extremism,
Sexual
hate speech etc
- Moderator s duty will be mainly to rate/review every piece of content shared by the client
- With its help, we can ensure the platform serves the purpose that you ve designed it for, rather than giving space for spam, violence and explicit content.