Job Details
Our Mission: We re committed to enriching the lives of pets by providing them with the finest quality food, treats, and grooming services.
An essential requirement for this role is a deep concern for enhancing the lives of pets and their owners. We are seeking individuals who are naturally outgoing, friendly, and consistently helpful.
Qualifications: Minimum 1 year of grooming experience preferred. You must be willing and able to consistently follow company policies and procedures, reliably carry out assigned duties, and behave in a positive, upbeat, and helpful manner. Strong achievement drive, empathy, integrity, pride, and good social skills.
Skill Requirements:
Kindness: Understanding that animals can become highly stressed in new or unfamiliar settings is vital. Groomers should be mindful of this and respond to all situations with a compassionate and kind approach.
Scheduling Requirements: Schedule dependent on store needs
Ambassador For Safety: Being proficient in understanding basic animal behavior and body language is crucial for assessing the safety of grooming a pet. The ability to think critically in high-pressure situations is essential, as we deal with living animals that can be unpredictable at times.
Training: The training process involves a comprehensive in-store period led by a manager, which you must complete satisfactorily. Moreover, you are expected to attend mandatory advanced pet and pet product training courses, along with occasional in-store training sessions. Your managers will also offer on-the-job guidance to support your development.
Salary Range: Competitive compensation is offered to our Grooming Stylists, comprising both commission and hourly rates. $20 is the base pay with potential to earn over $80 in commision and tips.
Employee Benefits: We provide a fun and dynamic work environment, flexible scheduling, and a generous employee discount for our valued team members.
Time Commitment: Enjoy flexible hours. Overtime may be required when needed. Our management adapts schedules to meet business demands.
Physical Requirements: The responsibilities of this role involve a considerable amount of physical activity, such as extended periods of standing, the safe lifting and handling of dogs/cats, as well as bending, leaning, and crouching. You should have the ability to lift and transport approximately 60 pounds on a regular basis.
Duties include:
- Ensuring a unique Pet Evolution experience in customer service for both pet owners and their cherished animals.
- Interacting with customers, employing open-ended questions to identify the most suitable grooming approach for their pets, and maintaining a patient and attentive attitude.
- Committing to excellence by consistently delivering exceptional service and grooming, aiming for the complete satisfaction of all customers.
- Exemplifying a focus on detail by meticulously following customer-specific instructions.
- Attentively overseeing pet behavior to ensure the safety and well-being of both the pet and oneself.
- Educating clients on the diverse package options available and the benefits associated with each.
- Professional grooming to include:
- Care and compassion for animals
- Checking for parasites and other skin conditions
- Bathing and clipping animals to conform to a variety of breed-specific styles
- Detangling and removing matted fur
- Drying the coat
- Trimming nails
- Cleaning the ears
- Grand expressions
- Brushing teeth
- Promoting add-on services and retail to maintain animal care until next visit
- Time management.
- Remaining informed about the pet industry and grooming best practices
- Carefully maintaining customer records, ensuring accurate input of customer information and grooming instructions.
- Skillfully managing phone calls and expertly booking grooming appointments.
- Upholding cleanliness standards by consistently cleaning the facility and equipment.
- Demonstrating enthusiasm and efficiency while carrying out supplementary tasks assigned by supervisors.