Job Details
Job Details
Job Location
Mt. Hood Skibowl Campus - Government Camp, OR
Description
Job Summary: Sell tickets, passes, gift cards & retail items to guests; Act as first contact for guests; Offer exemplary guest service to all guests; Answer a wide variety of questions regarding Skibowl/Mt. Hood area and uses a computerized POS system for retail and ticket printing; Handle problems/issues pertaining to customer complaints and or comments; Answer telephones; Address staff concerns
Essential Job Functions
- Provide a positive experience for all guests
- Able to use computerized POS system accurately and effectively
- Direct guests to desired locations; answer general information questions accurately
- Answer telephones, voicemails, radios and respond to or transfer calls accordingly
- Set up, stock, clean, and organize retail stores as needed; Inventory as needed
- Complete knowledge of Skibowl, sister companies and surrounding areas
- Able to facilitate and satisfy displeased guests
- Work closely with multiple departments
- Help out in other areas as needed
- Maintain a clean workstation and remove garbage around the area
QualificationsRequirements- Must display a positive attitude and exhibit willingness to work
- Must demonstrate strong people skills
- Proficiency with Microsoft Office, Computers, Various software programs
- Retail experience preferred; Resort experience preferred
- Prior cash handling experience and cashier experience preferred
- Must be willing to adhere to the appearance code of the department
- Must be able and willing to work in a small area for long periods of time
- Must possess or be willing to acquire knowledge of basic resort information
- Must be able to think creatively to answer unforeseen questions and solve problems
- Must be able to stand for an 8 hour shift
- Must be able to lift 25lbs. if needed
- Must be able to work days/nights as well as Holidays/Weekends
- Strong written and oral communication skills