Job Details
Job Summary
This position serves as PSEG System Architect for Digital Customer. The Digital Customer architect is involved in the full technology life cycle. They will leverage their knowledge and experience to maximize the value of existing Digital Customer channels and create our strategy to support future investments. The role requires extensive collaboration with vendors, analysts, IT teams and business users to define requirements, design processes and build solutions with the overall enterprise architecture and Cyber standards. The Digital Customer architect will be responsible for driving the completion of all Digital Customer related programs.
Job Responsibilities
- Lead the resolution of any technical defects identified in the Digital Customer space.
- Creating the product roadmap for all Digital Customer related applications and interfaces.
- Partner and work directly with representatives from related lines of business including Customer Care, Electric Distribution, Gas Distribution, Energy Settlement, Solar, Customer Technology, Collections, Outage Management and Revenue Integrity to define Digital Customer related solutions and manage the decision-making process to accomplish enterprise goals.
- Work with outside vendors of metering systems, manage relationships and help develop and integrate new products and solutions.
- Evaluate existing technology solutions to determine fit for the new requirements. Recommend technology alternatives.
- Troubleshoot and resolve promptly any critical batch process failures.
- Report Project and/or Production support status to all stakeholders.
- Document capabilities and any changes to new or existing components and associated test results.
Job Specific Qualifications
Required:
- Bachelor degree in Computer Science or a related field (STEM or IT for example) plus 12 years of professional experience.
- 6-8 years of work experience in Digital Customer technologies (Websites, Mobile App, Voice channels).
- Extensive technical and functional experience in the development and support of IT systems. Preferred in Digital Customer Area.
- Knowledge of system monitoring tools and commands to ensure quick and efficient resolution of issues.
- Exposure to Cybersecurity concepts and best practices.
- Demonstrated leadership capabilities through technology solution ownership and adoption, projects, or other work experiences.
- Demonstrated experience translating business outcomes, business requirements and technical requirements into technical designs for new solutions or enhancements to existing technology solutions, while following architectural standards and organizational policies.
- Demonstrated ability to work independently and multi-task effectively with strong analytical ability, problem solving skills, and attention to details.
- Demonstrated verbal and written communication and facilitation skills; demonstrated ability to foster working relationships with the team, IT Management and Client departments.
Desired:
- Highly proficient in one or more of the following areas: Customer facing websites, Mobile App, Digital Voice.
- Relevant certification in cloud platforms such as Amazon Web Services (AWS) or Azure.
- Able to write software code in both web and client/server environments in software languages such as Java, JavaScript, ASP.Net, VB.Net, C#, CSS, Rest API, JSON C, C++, HTML, XML, SQL, VBA, Node.js, Swift, Angular.
- Experience with relational databases such as SQL Server, Oracle, Aurora, Postgres, MongoDB.
- System Architect Certification.
- Experience working with Service Now application.