Job Details
About the role:
As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject-matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping to grow the company.
What's in it for you:
- Compensation starting at $16.50/hour
- Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
- Advancement opportunities with structured career paths
- Up to $5,000/year in tuition reimbursement
- Employee referral bonus opportunities
- We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)
What you'll be doing:- Become the subject matter expert on all administrative tasks related to your aligned account(s)
- Document and manage all tasks in our internal systems
- Schedule appointments and help coordinate shipments from pickup to delivery
- Help resolve shipping issues with a high level of professionalism
- Provide excellent customer service to internal and external stakeholders
- Support with billing and payment processing as needed
What you need:- 1+ year customer service experience preferred
- Hall of fame work ethic with a history of excellent attendance
- Strong verbal communication skills - face to face and over the phone
- Proficient in Microsoft Office, including Word, Excel, and Outlook
- Ability to take ownership of responsibilities and see tasks through completion
Where you'll be: 200 Regency Executive Park Dr., Suite 100 & 200, Charlotte, NC 28217