Job Details
** Customer Service Representative**
**Job Category****:** Telesales & Customer Service **Requisition Number****:** USA21010215 Showing 1 location **Job Details**
**Description**
Revco - Black Stallion, a Bunzl company, is a leading manufacturer of PPE to the welding, industrial, oil & gas and electrical utility markets. We pride ourselves on our unique, innovative products and high level of customer service that our customers have come to expect. We are looking for a dedicated individual to join our Customer Service team. The Customer Service Representative works in a fast-paced, customer focused team environment and is responsible for several customer-oriented tasks. The Customer Service Representative will answer customer inquiries via phone and email and successfully process orders in Sage 100.
At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.
***Responsibilities:***
* Process order entry of incoming purchase orders via email, phone, fax, EDI & web orders. Ensure orders are processed accurately and in a timely manner.
* Receive inbound calls and emails from customers, assist with product pricing, availability, order status, tracking, and product information.
* Make outbound customer calls with questions regarding discrepancies on customer's purchase order(s).
* Collect data for Return Merchandise Authorization (RMA).
* Communicate with other departments to resolve customers inquires.
* Review backorder reports to ensure orders are shipped in a timely manner.
* Other duties as assigned.
***Requirements:***
* High school diploma or equivalent.
* 2-3 years of customer service experience.
* Proficiency in Outlook, Word, and Excel. Sage 100 and EDI experience is a plus.
* Ability to work in a team environment.
* Positive and professional attitude.
* Excellent verbal and written communication skills.
* Strong organizational and time management skills with the ability to multi-task.
* Ability to work efficiently with minimal supervision.
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
*Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.*
*Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.*
**Qualifications**
**Skills**
**Behaviors**
**Preferred**
**Team Player****:** Works well as a member of a group
**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well
**Enthusiastic****:** Shows intense and eager enjoyment and interest
**:**
**Motivations**
**Preferred**
**Work-Life Balance****:** Inspired to perform well by having ample time to pursue work and interests outside of work
**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility
**:**
**Education**
**Experience**
**Licenses & Certifications**