Senior Desktop Support - The Phoenix Group

About you:

Advanced proficiency in Microsoft Office products
Knowledge of related problems with OS and registries
Advanced knowledge time recording systems, metadata management systems, PDF converters, media players, document encryption and compression tools
In-depth understanding of AD including Active Directory role, Exchange, TCP/IP, DNS, DHCP, VPN as it relates to desktop support activities
Strong knowledge of hardware, printers and laptops and iPhone and Android devices
Imaging and configuring PCs to Firm standards for rollout to users
Strong knowledge of standard virtual meeting platforms and in-room equipment necessary to support meetings and events
Ability to 'teardown' and repair laser printers (where applicable)
Ability to build a clone computer and troubleshoot all computer hardware issues
Strong knowledge in replacing broken parts in laptops and troubleshoot all laptop hardware issues
Knowledge of document management systems and e-filing processes

Day to Day:

Provide full life cycle management of all escalated incidents, requests and problems including troubleshooting research, investigation, isolation and resolution
Update and manage of all escalated tickets in accordance with local, regional and global standards and processes
Work with the team to manage all local hardware assets and assist with hardware upgrades and tracking
Successfully meet timelines and/or budgets for assigned projects
Provide support to other IT teams by providing testing of new software packages and upgrades to existing software applications
Update and contribute to the Knowledge base to share expertise
Act as a technology resource to the Firm for industry trends, technology implementations (hardware and software) and change management issues
Repair and maintain all Firm-supported laser printers, laptops, desktops and video equipment in accordance with firm standards
Participate as required in moving users to other offices or floors
Configure and monitor equipment used for high level meetings
Provide in-room support for audio visual/video conferences, meetings and events utilizing video conferencing platforms and systems from Cisco, Webex, Zoom, Microsoft Teams and other virtual platforms.
Interact directly with video conference users to provide remote, phone based, and in-room support/troubleshooting for real time and scheduled video conference bridges

The Phoenix Group

05/10/2024

San Francisco,CA