Job Details
Job Summary:
NTI prides itself on delivering efficient and effective solutions across a wide range of industries. Our success is largely dependent on the stellar ability of the program management team. We re currently searching for an experienced Program Manager to join our ranks and continue this tradition. The ideal candidate will have a sharp business mind and proven ability to strategize and implement high-level program initiatives. As a natural leader, this person should have strong talent for project coordination and delegation. Ultimately, the Program Manager should be motivated by a desire to optimize productivity and nurture program success for key customer accounts/projects from inception to completion.
Objectives of this role
- Strategize, implement, and maintain program initiatives that adhere to organizational objectives.
- Develop program assessment protocols for evaluation and improvement.
- Oversee multiple project teams, ensuring program goals are reached.
- Developing new customer programs such as installation criteria, material specifications, site requirements, etc.
- Oversee the management of long-term goals associated with programs and develop/measure success factors.
- Ensuring goals are met in areas including customer satisfaction, safety, quality, and training collaborating closely with TSQ team.
- Implementing and managing complex changes and interventions to ensure project goals are achieved.
- Producing accurate and timely reporting of programs status throughout its life cycle and consolidated status reports by customers across markets and service line.
- Working on growth strategies with the sales, marketing, and operations team to ensure consistency across markets.
Responsibilities: - Work closely with project sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
- Manage program and project teams for optimal return on investment, and coordinate and delegate cross project initiatives Identify key requirements for cross-functional teams.
- In partnership with Area Directors, develop and manage plans to drive revenue for key customer accounts and be accountable for delivering against established business goals/objectives.
- In his role you will create and track best practices, organize departments workflows, and monitor progress, deliver reports, and ensure compliance with all departments.
- You should have experience creating workflows (Visio), work breakdown structures, creating, editing, and writing policies and procedures and be well-rounded with large telecommunications projects.
- Create and track Key Performance Indicators (KPIs) of individuals and teams to ensure projects are meeting expectations and develop reporting to show KPI's You will be responsible for the matrix management of project teams and Project Managers across multiple groups and ensuring the projects are completed according to mutually agreed upon timeline policies and procedures and project tracking Proven experience reading blueprints and schematics. Responsible for workload balancing among resources - across markets Identify and drive process improvement initiatives.
Required skills and qualifications: - Five or more years of experience in Project Management Exceptional skills in leadership, time management, facilitation, and organization.
- Experience in managing stakeholders Working knowledge of digital marketing.
- Outstanding knowledge of change management principles and performance evaluation processes Bachelor's Degree or Master's Degree in business or related field.
- Proven stakeholder management skills.
- Proven experience managing a team.
- PMP Preferred Strong working knowledge of CRM software Experience in proposal writing Experience using computers for a variety of tasks.
- Competency in Microsoft applications including Word, Excel, and Outlook.
EOE-Minority/Female/Disability/Veteran Network Connex believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status.