Job Details
Madison is currently seeking a Showroom Coordinator join our team. We are looking for someone with an upbeat attitude, who can roll-up their sleeves to help complete projects throughout the showroom and is incredibly organized. We want someone who is proactive, thorough, well-spoken, outgoing, and professional. Must be available to work on Sundays.
Essential Duty and responsibilities:
Greet each person who visits the showroom, and pairing customers with available appliance advisors and designers;
Partner with internal staff to make sure every client has a noticeably better experience;
Answering and directing telephone calls;
Taking and relaying messages;
Tracking daily customer traffic
Answering basic customer service and general inquiries,
Receive all incoming packages, mail, and additional deliveries;
Support office management duties and showroom operations
Manage office supply and inventory, furniture, and food/drink orders.
Partner with showroom & corporate marketing teams to execute and recap local market events
Assist with experiential projects and gifting as needed
Follow local events SOP and checklists to track plans, run of show, and event prep
Handle all local logistics (big and small) for events - including but not limited to service providers (catering, photography, rentals, floral, entertainment, a/v equipment, etc.) contracts, submit invoicing, payments, schedules, communication, follow up, invites, attendee lists, mailings, and more
Research new service providers for event projects as needed
Provide all necessary receipts, invoices, documentation to corporate marketing
Work with local event production resources and vendors as required
Travel within local markets to execute community/trade events and drive community engagement/awareness
Skills and Qualifications:
A minimum of 2 years experience in a customer service-related field
Strong customer experience background & skills;
Professional appearance;
Outstanding attention to detail, organized, collaborative, and creative individual;
Excellent writing and communication skills;
Proficiency in software applications including Microsoft Word, Excel, and Outlook;
o Bonus if experience working with attendee invite management systems such as Event Farm, Eventbrite, Splash, etc.
Ability to multi-task while maintaining strong attention to detail;
Ability to take initiative, be proactive, and work independently;
Willingness to efficiently handle administrative tasks while simultaneously balancing customer interaction;
At least a high school diploma or equivalent;
Must be available to work Sundays.