Job Details
Customer Service Representative | Bra Fit Expert
Bare Necessities is an online specialty retailer of women s branded and designer intimate apparel. Our mission is simple: to lift women up so they can soar. As bra experts, we know that when women feel comfortable in their own skin like, really comfortable only then will they become unstoppable. Here s how we provide support beyond measure. Our team of certified bra fit experts lives to find her accurate fit and the perfect bras. They re here to meet her every intimate apparel need and build a lifelong relationship.
We carry bras in an unmatched range of brands and styles, in band sizes 28 to 58 and cup sizes AA to N. We also have the web s best selection of bra-sized swimwear for average, full-busted and curvy women, plus an array of shapewear, hosiery, panties, activewear and even cute, comfy shoes.
Position Summary
As a Customer Service Representative, you will be responsible for helping customers with phone and online orders, product inquiries, and product recommendations. You will become an expert in bra fitting in this position, offering fit and styling advice to customers while driving sales.
Representative(s) will be expected to provide exceptional customer service and deliver an impeccable experience for the Bare Necessities customer, measured by increased customer satisfaction and service level standards.
Responsibilities:
- customers with expert guidance and assistance in finding the perfect bra fit.
- assess customer needs and preferences to offer personalized solutions.
- excellent communication skills, both verbal and written, to effectively assist customers.
- strong attention to detail when assessing bra fit and addressing customer concerns.
- efficiently, stay organized, and thrive in a fast-paced environment.
- customer inquiries and complaints with professionalism and empathy.
- customer satisfaction by providing accurate and timely resolutions to issues.
- customer service software to track interactions, follow up on inquiries, and monitor customer feedback.
- customer interactions and inquiries in the customer service database for future reference.
- a positive attitude and contribute to a collaborative team environment.
Qualifications
- experience in customer service, preferably in a retail or intimate apparel setting
- of bra fitting techniques and familiarity with bra sizing is preferred
- communication skills, both verbal and written
- experience working with 3PL
- using Windows, Microsoft Office suite, and email/Outlook
- sales experience a plus
- to commute to Secaucus office 2-3 days per week
- to handle high call volume