Service Desk II - Irvine Technology Corporation

Please note this is a CONTRACT TO HIRE opportunity located onsite in Salt Lake City (daily onsite required).

Role:

Provide support, break-fix/hardware repair and troubleshooting of IT deployed equipment, smartphones, networks, printers, phone systems and software installations.
Use and maintain organization s IT Services Management (ITSM) software solution to identify, document, track and resolve reported problems to ensure maximum issue resolutions in minimum time.
Contribute and maintain clear and concise Web-based Self-Help/FAQ documentation that empowers end-users to self-resolve common issues.
Assist with managing the inventory of all IT assets.
Other duties/functions may be added or assigned.
Participate in an after-hours on-call rotation.

Requirements:

Associate Degree, Technical School and or computer certifications
3+ years of related experience in the troubleshooting of Microsoft Windows desktops, virtual desktops, servers, networks, printers, smartphones, network connectivity and other computer related technologies.
Proficient with all Microsoft Office applications including Office 365.
Working knowledge of LAN/WAN environments, TCP/IP, DNS, DHCP, switches, routers and other network devices.
Working knowledge of Adobe Illustrator, InDesign, and Photoshop, as well as CAD/CAM applications is a plus.
Effective organization and planning skills and ability to prioritize work on multiple projects with high attention to detail.
Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way
Proven analytical and problem-solving abilities.

Ability and willingness to provide support during off hours when necessary

Irvine Technology Corporation

05/12/2024

Salt Lake City,UT