Job Details
**Customer Service Specialist (Remote)**
Customer Service Remote, California Department **Customer Service** Minimum Experience **Entry-level** JOB SUMMARY
As an NZXT Customer Service Specialist, youll have the opportunity to make a difference in the lives of our fellow gamers each day as they look to you as the trained NZXT professional. Youll be empowered to warmly deliver an exceptional experience through many of our support channels daily always remembering that there is a personal individual on the other end who is looking for help, guidance and support from software to hardware related problems. You will help them by providing excellent customer service by answering their general questions, troubleshooting issues, and soft Q&A testing. You will do this by developing and maintaining a productive relationship and interaction with all of our end-users, while providing personalized, and consultative educational information and solutions. Here, youll join us on a mission to deliver the best customer service in the PC industry. Your compassion and customer service expertise combined with our values, and development will ensure your success working here.
The ideal candidate should be detail-oriented with strong communication skills, both written and verbal. The candidate should have a passion for both hardware and software, ability to troubleshoot and strong work ethic. This position will report to the Customer Service Manager and as such will have a unique opportunity to work with other departments to influence the product and participate in projects outside the normal realm of Customer Service.
RESPONSIBILITIES
* Respond to and resolve on support inquiries and issues by identifying the topic and type of assistance the end-user needs.
* Deliver outstanding service and support to end-users using multiple CRM platforms.
* Diagnose and resolve technical hardware and software issues by evaluating and analyzing the symptoms.
* Gather customers information and determine the issue by evaluating and analyzing the symptoms.
* Meet the performance goals established for the position in the areas of: efficiency, quality, and customer satisfaction.
* First to evaluate latest beta features.
* Ability to methodically test for usability and performance issues.
QUALIFICATIONS
* High School Diploma
* 1 2 years of Customer Service Experience
* Ability to adapt and work proactively to continually test products throughout the development life cycle.
* Must be good at writing and verbal communication and ability to read and write technical documentation.
* Attention to detail and thoroughness.
NZXT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.
We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen.
Location Remote, California Department Customer Service Minimum Experience Entry-level